Child Crisis Intake Counselor

Job Description:

ESSENTIAL JOB FUNCTIONS

• Provides telephone screening for people who call SCS seeking crisis services for youth.
• Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records related documentation accurately in the CMHC electronic health record (EHR) database.
• Determines client eligibility for services and verifies insurance coverage.
• Maintains and uses written clinical criteria and protocols to assess callers for emergency risk demonstrating knowledge and competency in effective triage and intervention.
• Consults with team members and other SCS staff regarding clinical situations with specific clients as appropriate and effectively routes/ transitions for follow up as needed.
• Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large.
• Ensures compliance with all defined organization and departmental standards as defined (e.g. routine appointment scheduled within seven days).
• Adheres to all department and organization requirements as defined. (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.)
• Schedules and reschedules initial appointments.
• Provides information about community resources.
• Maintains monthly report data relating to numbers of calls taken, appointments scheduled, and referrals made.
• Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

EDUCATION

• Bachelor’s degree in Social Services, Human Behavior Sciences, or related field of study.

EXPERIENCE              

• One year of full-time experience working with individuals who receive services for treatment of a mental health, substance abuse, intellectual disability, or physical health condition.
• Minimum of one year experience in social services with child and family focused social services experience preferred.
• Crisis counseling experience preferred.  Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required. 
• Electronic Health Record (preferably Avatar) preferred. Highly effective listening, retention, communication and relay of essential information skills in a supportive, responsive, client and service focused environment are essential.
• Basic office support (e.g. - filing, record keeping, etc.)

PHYSICAL DEMANDS

• Position has no unusual physical demands. 
• Occasional minor discomforts from the continual use of a video display terminal. 

Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation.  Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.

Time Type: