Chief Operating Ofc

Location: 8289 E. Lowry Blvd., Denver, CO 80230

Status: Full-Time

Schedule: 8-5 M-F

Annual Pay Range: $290,000 - $370,000

Supplemental Pay: Bonus

CULTURE, BENEFITS AND PERKS: 

• • We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued.
  • We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life. 
  • Employer pays over 90% of employee medical premium in some plans
  • Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000 
  • Healthcare Benefits are effective on the 1st of the month following 30 days of employment 
  • Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
  • Seven Paid Holidays with an additional Floating Holiday
  • 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
  • Company-Paid Life and AD&D Insurance
  • Career & Logo wear 
  • Education Reimbursement Program
  • Clinical Career Ladders
  • Certification Pay
  • Generous Discover-a-Star Team Member Referral Program
  • Team Member Service Awards
  • Early Wage Access
  • Legal and Identity Protection
  • Robust Leadership Development Training Programs

REWARDING WORK YOU WILL DO:

The Care Synergy Chief Operating Officer (COO) will serve as a key member of the executive leadership team, responsible for

directing, organizing, and evaluating all service delivery activities across the organization’s diversified post-acute and non-acute

service delivery lines.

Reporting directly to the CEO, the COO will oversee the enterprise’s daily operations, drive strategic growth, ensure high-quality

patient care, and maintain regulatory compliance across multiple lines of business (e.g. hospice, palliative care, PACE, CAPABLE,

Provider Services). The COO will advance a values-driven culture that supports exceptional care, responsible growth, financial

sustainability, collaboration, innovation and long-term enterprise success.

KEY REPORTING RELATIONSHIPS:

• Reports to the Care Synergy President & CEO

• Directly leads and manages the;

  o Affiliate Presidents

  o Director, Marketing Communications

  o CAPABLE National Center Leader

• Works in collaboration with the Care Synergy CEO, Affiliate Presidents, Care Synergy and Affiliate leadership

  teams and others who are responsible for Care Synergy and the Affiliate organizations’ mission

   

ESSENTIAL DUTIES:

Operational Leadership & Patient Care

• Multi-Site Oversight: Provide direct leadership for Affiliate Presidents and Service Line Leaders to ensure high-quality care across all Colorado locations and programs.
• Strategic Execution: Translate the strategic goals into actionable, measurable operational plans that are executed with success.
• Operational Efficiency: Implement effective and efficient processes to improve service delivery, workflow, reduce labor costs, and maximize resource utilization across all lines of business.
• Performance Metrics: Establish, monitor, and report on key performance indicators (KPIs) for all lines of business to drive continuous improvement.
  
  

Financial Stewardship

• P&L Management: Maintain full P&L accountability for the enterprise business lines, developing and managing annual budgets to ensure financial sustainability and growth.
• Revenue Cycle Management: Partner with the CFO to oversee revenue cycle functions, ensuring accurate documentation, billing, and timely collections.
• Cost Management: Identify cost-saving opportunities through improved productivity, more efficient processes, improved supply chain management, more effective staffing models, resource utilization and vendor negotiations.
• Sustainability: Ensure operational efficiency and effective resource utilization across the enterprise and all lines of business to generate an annual operating margin.

Quality, Compliance, and Risk Management

• Regulatory Compliance: Ensure all lines business operate in strict compliance with federal (CMS), state, and local regulations as well as accreditation standards.
• Quality Improvement: Collaborate with Clinical Leadership to maintain high-quality patient care, leading initiatives that improve patient care and safety, H-CAHP scores and advance publicly reported quality scores and STAR ratings.
• Risk Mitigation: Serve as a key partner in risk management, proactively addressing potential clinical, operational, and reputational risks across all lines of business.

Workforce and Culture Leadership

• Talent Management: Drive strategies for recruiting, retaining, and developing top-tier clinical, patient care and administrative talent.
• Culture Building: Foster a positive, mission-driven, values-based culture of accountability, collaboration, innovation, service and inclusion.
• Leadership Development: Develop, coach, mentor and evaluate leaders across the enterprise. Build, lead, and develop a high-performing leadership team across all lines of businesses.

Business Growth and Development

• Business Line Growth: Identify, develop and implement Business Develop plans for all service lines achieving identified goals and growth.
• Strategic Partnerships: Build and maintain relationships with key stakeholders, including hospital systems, health care systems, payers, and community partners.

Core Competencies:

• Financial Acumen - Strong understanding of P&L for all lines of business, budget forecasting, and complex reimbursement models.
• Exceptional Leadership - Ability to motivate large teams and drive organizational changes.
• Communication - Excellent interpersonal, verbal, and written skills; ability to communicate effectively with staff, families, referral sources and stakeholders.

Position Qualifications:

• Bachelor’s degree in nursing, Social Work, Business Administration, Healthcare Administration, or related field required. Master’s degree in a relative field is strongly preferred.

Experience:

• Minimum Experience:
  • Minimum 10–15 years of progressive leadership experience in healthcare operations, with at least 5 years in a senior executive, multi-site role.
• Industry Knowledge:
  • Deep, demonstrated experience within the post-acute sector (PACE, Palliative Care and/or Hospice).
• Turnaround Experience:
  • Proven track record of improving underperforming assets or business units.
• Technical Proficiency:
  • Strong knowledge of Electronic Health Record (EHR) systems and data analytics tools to drive quality patient care and decision-making.

Care Synergy is a network of mission driven, nonprofit healthcare organizations dedicated to caring for very ill, frail, and primarily elderly individuals by keeping them at home and out of the hospital while maximizing comfort, dignity, and quality of life.

The Care Synergy enterprise includes a group of collaborating nonprofit Affiliates across Colorado’s Front Range that share resources, expertise, and infrastructure to deliver high quality, compassionate care. Collectively, the enterprise generates approximately $100 million in annual revenue and serves thousands of individuals and families each year through hospice, home health, palliative care, CAPABLE, wellness, and PACE programs.

Across the Care Synergy network, the organizations provide significant community impact, including more than 7,000 hospice patients served annually, more than 2,000 palliative care patients, more than 355,000 hospice days of care each year, and more than $1.6 million in charitable care provided annually. 

Care Synergy affiliated programs include The Denver Hospice, Pathways Hospice, Pikes Peak Hospice and Palliative Care, Colorado Visiting Nurse Association, CAPABLE, and Superior Medical Equipment, along with PACE programs including Colorado PACE and Pathways PACE.