Chief of Housing and Homelessness Services
LA FAMILIA
1 hour ago
Full-time
Remote friendly (Hayward, California, United States)
United States
$165,000 - $180,000 USD yearly
Bachelor's, Master's
Job Details: Job Location: Administration EPSDT SBBH MPTI - Hayward, CA, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $165000.00 - $180000.00Salary/year, Travel Percentage: Up to 25%, Job Shift: Any, Job Category: Nonprofit - Social Services, POSITION OVERVIEW:
The Chief of Housing and Homelessness Services/FESCO reports to the Chief Operating Officer and is responsible for the effective leadership, programmatic strategy, management, and oversight of all La Familia Housing and Homeless service programs. This includes program operations, staff supervision, facilities management, safety and compliance, service quality, contract management, and strategic development. This role oversees the operations and strategic growth of a portfolio of residential and community-based programs and services.
This role collaborates closely with assigned direct reports, key direct service staff, the Chief Operating Officer, other program Directors, and leaders of administrative departments at La Familia. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.
Essential Job Functions and Responsibilities:
Department Program & Strategy Leadership
Lead strategic planning for the division, develop programs, implementation, and continuous quality improvement of programs to meet participant outcomes and contractual deliverables.
Ensure all programs are trauma-informed, housing-first aligned, culturally responsive, and grounded in best practices for addressing homelessness and housing insecurity.
Lead overall program design and implementation in alignment with contracts, in order to achieve identified outcomes with program participants.
Develop and uphold clear policies and procedures for all assigned programming, including crisis response, participant engagement, and accountability processes.
Monitor program performance through metrics, data, and regular evaluation to improve outcomes and service quality.
Collaborate to develop, maintain, and verify quality standards, including service provision and documentation, for the program in collaboration with La Familia’s Chief Operating Officer.
Lead and collaborate with leadership and the VP of Strategy and Development on growth opportunities for the service division and agency.
Collaborate with the Operations Department to maintain site safety and ensure compliance with all state and federal regulations, including health, safety, and building codes.
Collaborate with Operations to ensure facilities are safe, well-maintained, and compliant with local, state, and federal regulations.
Develop and apply emergency housing policies by direct service and operations leads accountable for assessing rule violations, issuing written notices, and coordinating discharges when necessary, while ensuring due process, safety, and proper documentation.
Actively network and collaborate with internal and external stakeholders (including providers, government agencies, and community organizations) to enhance housing opportunities and support services and achieve agency objectives.
Staff Supervision & Development
Provide leadership and supervision to management and direct service staff, ensuring alignment with agency mission and program goals.
Create and maintain the conditions for assigned staff to meet contracted program objectives, deliverables, and outcomes through maintaining processes to track activities, communicating assigned activities and progress to staff, and providing coaching and accountability around staff performance deficits in a timely manner
Provide leadership and supervision to management and supervisory staff including, but not limited to:
Weekly individual supervision meetings with direct reports
Training and coaching, including supervisory skills and strategies (e.g., addressing performance issues promptly and effectively).
Regular informal feedback (in addition to organizationally determined formalized feedback processes) to ensure that all staff continue to develop professionally over time.
Provide leadership for direct service and administrative staff in collaboration with management/supervisory staff.
Provide back-up administrative and supervisory support on behalf of all program managers.
Coordinate and facilitate quality training (at onboarding and continuously) for all necessary skills and competencies for all program staff to achieve productivity and quality standards, including coaching on trauma-informed care, housing navigation, and case management best practices..
Lead and attend regular staff meetings, weekly one-on-one supervision meetings, and training.
Create the conditions for assigned staff to follow all agency policies and procedures through providing ongoing education and reminders on agency policies and procedures and providing coaching and accountability around violations promptly, with an emphasis on Quality Improvement, Health Insurance Portability and Accountability Act (HIPAA), and other compliance policies and procedures as set by La Familia and the funder.
Set employee schedules for direct reports and approve employee timesheets, time-off requests, and expense reimbursements.
Establish and track performance expectations for all programs and staff members, including hours of billable services, documentation standards, and intervention quality.
Oversee and direct recruitment processes, including using network connections to identify appropriate entities for staff recruitment, developing and updating job descriptions and interview questions, advising program leadership staff on final staff selections, onboarding, and on-the-job training.
Create a healthy team culture within the department and throughout teams, centered on the La Familia Values, that allows staff to feel belonging, share ideas, and provide feedback, and that centers dignity, diversity, and the voice of lived experience.
Contract & Compliance Oversight Management
Serve as a liaison with all funders on all programmatic operations issues and audits.
Attend and represent the organization and its strategic interests, philosophy of care, mission, and values at all funder-required meetings, events, and trainings.
Ensure all programs operate in full compliance with funding requirements, performance targets, and reporting obligations.
Submit all necessary documents and reports to funders by deadlines.
Responsible for programmatic budget oversight; work with La Familia Finance and Accounting to ensure appropriate contract expenditures.
Regularly review, understand, and implement all elements of program contracts (in real time, as changes are made), including performance expectations, staffing levels, reporting, regulatory bodies, policy requirements, and program meetings.
Monitor program expenditures and work with Finance to ensure fiscal responsibility and alignment with contract budgets.
Qualifications: QUALIFICATIONS & EXPERIENCE:
Bachelor’s degree in Business Administration, Public Administration, Social Work, or another related field preferred; at least five (10) years’ experience as a housing or social work manager, or in a related field, with leadership, management, and supervisory responsibilities and continually increasing responsibilities in previous positions.
Master's in Social Work from an accredited university and a minimum of two years post-degree experience highly desired.
Minimum of 5 years of management supervisory experience, with strong supervisory and staff training skills utilizing a team approach to problem solving and strengths-based management.
Demonstrated success managing direct service programs and supervising multidisciplinary teams in a nonprofit or public agency setting.
Knowledge of housing-first principles, coordinated entry systems, trauma-informed care, and harm reduction approaches.
Experience with planning, developing, contracting, marketing, and providing housing services to various populations and unhoused families.
Have the ability to work comfortably with various stakeholders, including Housing and Homelessness Services, Adult Protective Services and Child Protective Services, schools, criminal justice, and funders.
Experience with city, county, state housing and/or health funding streams desirable. Knowledge of housing policy and regulatory mandates preferred.
Experience with Homeless Management Information System (HMIS) preferred.
Bilingual proficiency in Spanish and English is preferred but not required.
Experience in non-profit and community-based organizations preferred.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.
OTHER RESPONSIBILITIES:
Demonstrates cultural awareness and provides respectful, client-centered care.
Maintains knowledge of community resources for client referrals
Attend work regularly, adhering to policies on absences and tardiness.
Understands and applies legal requirements, including confidentiality and risk management.
Timekeeping & Attendance Responsibilities
Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
TEAM COMMITMENT:
Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
Handles difficult or conflict situations constructively and seeks appropriate assistance.
Accepts accountability and constructive feedback.
Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.
WORKING CONDITIONS and JOB SETTING:
Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders
While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch.
The employee is occasionally required to move around the office
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
May require travel, dependent on agency needs
Can work under deadlines
Performing general physical activities such as picking up, moving, and using objects, tools, or controls
The noise level in the work environment is usually low to moderate.
Physical Requirements
Ability to safely operate a motor vehicle
Ability to push, pull, and lift up to 50 pounds frequently.
Ability to stand and move from one location to another daily.
Ability to sit for prolonged periods of time
Ability to visually focus on near and far items, and to be able to switch between them.
Ability to reliably report to work on time and perform the position's required tasks as scheduled
Ability to grasp and carry items
Ability to hear and effectively communicate with co-workers, clients, and the public
Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
Ability to process information and data for use within the organization
BENEFITS:
Excellent Health benefits package for you and your family, including:
Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
Vacation, 15 paid holidays, 12 paid sick days upon accrual
Employee Assistance Plan to support you and your family’s well-being and finances
Pet Plan Benefit:
PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Work-life wellbeing & excellent work hours
La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
License and Certification renewals reimbursed.
Supportive/Collaborative work environment
Opportunities for Growth and Professional Development
We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.
The Chief of Housing and Homelessness Services/FESCO reports to the Chief Operating Officer and is responsible for the effective leadership, programmatic strategy, management, and oversight of all La Familia Housing and Homeless service programs. This includes program operations, staff supervision, facilities management, safety and compliance, service quality, contract management, and strategic development. This role oversees the operations and strategic growth of a portfolio of residential and community-based programs and services.
This role collaborates closely with assigned direct reports, key direct service staff, the Chief Operating Officer, other program Directors, and leaders of administrative departments at La Familia. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.
Essential Job Functions and Responsibilities:
Department Program & Strategy Leadership
Lead strategic planning for the division, develop programs, implementation, and continuous quality improvement of programs to meet participant outcomes and contractual deliverables.
Ensure all programs are trauma-informed, housing-first aligned, culturally responsive, and grounded in best practices for addressing homelessness and housing insecurity.
Lead overall program design and implementation in alignment with contracts, in order to achieve identified outcomes with program participants.
Develop and uphold clear policies and procedures for all assigned programming, including crisis response, participant engagement, and accountability processes.
Monitor program performance through metrics, data, and regular evaluation to improve outcomes and service quality.
Collaborate to develop, maintain, and verify quality standards, including service provision and documentation, for the program in collaboration with La Familia’s Chief Operating Officer.
Lead and collaborate with leadership and the VP of Strategy and Development on growth opportunities for the service division and agency.
Collaborate with the Operations Department to maintain site safety and ensure compliance with all state and federal regulations, including health, safety, and building codes.
Collaborate with Operations to ensure facilities are safe, well-maintained, and compliant with local, state, and federal regulations.
Develop and apply emergency housing policies by direct service and operations leads accountable for assessing rule violations, issuing written notices, and coordinating discharges when necessary, while ensuring due process, safety, and proper documentation.
Actively network and collaborate with internal and external stakeholders (including providers, government agencies, and community organizations) to enhance housing opportunities and support services and achieve agency objectives.
Staff Supervision & Development
Provide leadership and supervision to management and direct service staff, ensuring alignment with agency mission and program goals.
Create and maintain the conditions for assigned staff to meet contracted program objectives, deliverables, and outcomes through maintaining processes to track activities, communicating assigned activities and progress to staff, and providing coaching and accountability around staff performance deficits in a timely manner
Provide leadership and supervision to management and supervisory staff including, but not limited to:
Weekly individual supervision meetings with direct reports
Training and coaching, including supervisory skills and strategies (e.g., addressing performance issues promptly and effectively).
Regular informal feedback (in addition to organizationally determined formalized feedback processes) to ensure that all staff continue to develop professionally over time.
Provide leadership for direct service and administrative staff in collaboration with management/supervisory staff.
Provide back-up administrative and supervisory support on behalf of all program managers.
Coordinate and facilitate quality training (at onboarding and continuously) for all necessary skills and competencies for all program staff to achieve productivity and quality standards, including coaching on trauma-informed care, housing navigation, and case management best practices..
Lead and attend regular staff meetings, weekly one-on-one supervision meetings, and training.
Create the conditions for assigned staff to follow all agency policies and procedures through providing ongoing education and reminders on agency policies and procedures and providing coaching and accountability around violations promptly, with an emphasis on Quality Improvement, Health Insurance Portability and Accountability Act (HIPAA), and other compliance policies and procedures as set by La Familia and the funder.
Set employee schedules for direct reports and approve employee timesheets, time-off requests, and expense reimbursements.
Establish and track performance expectations for all programs and staff members, including hours of billable services, documentation standards, and intervention quality.
Oversee and direct recruitment processes, including using network connections to identify appropriate entities for staff recruitment, developing and updating job descriptions and interview questions, advising program leadership staff on final staff selections, onboarding, and on-the-job training.
Create a healthy team culture within the department and throughout teams, centered on the La Familia Values, that allows staff to feel belonging, share ideas, and provide feedback, and that centers dignity, diversity, and the voice of lived experience.
Contract & Compliance Oversight Management
Serve as a liaison with all funders on all programmatic operations issues and audits.
Attend and represent the organization and its strategic interests, philosophy of care, mission, and values at all funder-required meetings, events, and trainings.
Ensure all programs operate in full compliance with funding requirements, performance targets, and reporting obligations.
Submit all necessary documents and reports to funders by deadlines.
Responsible for programmatic budget oversight; work with La Familia Finance and Accounting to ensure appropriate contract expenditures.
Regularly review, understand, and implement all elements of program contracts (in real time, as changes are made), including performance expectations, staffing levels, reporting, regulatory bodies, policy requirements, and program meetings.
Monitor program expenditures and work with Finance to ensure fiscal responsibility and alignment with contract budgets.
Qualifications: QUALIFICATIONS & EXPERIENCE:
Bachelor’s degree in Business Administration, Public Administration, Social Work, or another related field preferred; at least five (10) years’ experience as a housing or social work manager, or in a related field, with leadership, management, and supervisory responsibilities and continually increasing responsibilities in previous positions.
Master's in Social Work from an accredited university and a minimum of two years post-degree experience highly desired.
Minimum of 5 years of management supervisory experience, with strong supervisory and staff training skills utilizing a team approach to problem solving and strengths-based management.
Demonstrated success managing direct service programs and supervising multidisciplinary teams in a nonprofit or public agency setting.
Knowledge of housing-first principles, coordinated entry systems, trauma-informed care, and harm reduction approaches.
Experience with planning, developing, contracting, marketing, and providing housing services to various populations and unhoused families.
Have the ability to work comfortably with various stakeholders, including Housing and Homelessness Services, Adult Protective Services and Child Protective Services, schools, criminal justice, and funders.
Experience with city, county, state housing and/or health funding streams desirable. Knowledge of housing policy and regulatory mandates preferred.
Experience with Homeless Management Information System (HMIS) preferred.
Bilingual proficiency in Spanish and English is preferred but not required.
Experience in non-profit and community-based organizations preferred.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.
OTHER RESPONSIBILITIES:
Demonstrates cultural awareness and provides respectful, client-centered care.
Maintains knowledge of community resources for client referrals
Attend work regularly, adhering to policies on absences and tardiness.
Understands and applies legal requirements, including confidentiality and risk management.
Timekeeping & Attendance Responsibilities
Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
TEAM COMMITMENT:
Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
Handles difficult or conflict situations constructively and seeks appropriate assistance.
Accepts accountability and constructive feedback.
Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.
WORKING CONDITIONS and JOB SETTING:
Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders
While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch.
The employee is occasionally required to move around the office
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
May require travel, dependent on agency needs
Can work under deadlines
Performing general physical activities such as picking up, moving, and using objects, tools, or controls
The noise level in the work environment is usually low to moderate.
Physical Requirements
Ability to safely operate a motor vehicle
Ability to push, pull, and lift up to 50 pounds frequently.
Ability to stand and move from one location to another daily.
Ability to sit for prolonged periods of time
Ability to visually focus on near and far items, and to be able to switch between them.
Ability to reliably report to work on time and perform the position's required tasks as scheduled
Ability to grasp and carry items
Ability to hear and effectively communicate with co-workers, clients, and the public
Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
Ability to process information and data for use within the organization
BENEFITS:
Excellent Health benefits package for you and your family, including:
Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
Vacation, 15 paid holidays, 12 paid sick days upon accrual
Employee Assistance Plan to support you and your family’s well-being and finances
Pet Plan Benefit:
PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Work-life wellbeing & excellent work hours
La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
License and Certification renewals reimbursed.
Supportive/Collaborative work environment
Opportunities for Growth and Professional Development
We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.