Chief Intake Officer

The purpose of this classification is to direct, manage, and oversee all juvenile intake operations, statutory compliance, case screening, and data integrity for the Augusta Judicial Circuit Juvenile Court. This position ensures court-wide compliance with federal, state, and local mandates while managing intake workflows. The candidate must possess comprehensive professional experience across justice-impacted counseling services, probation operations, judicial circuit processes, and juvenile detention facility standards.

• Directs and manages daily juvenile intake operations; evaluates incoming complaints, law enforcement referrals, and CHINS petitions to determine jurisdiction, legal sufficiency, risk assessment, and appropriate routing for diversion or formal judicial processing.
• Serves as the primary compliance officer for the court; audits case files, monitoring court procedures and operational units for adherence to Title 15 (Georgia Juvenile Code), DJJ standards, CJCC guidelines, and federal/state grant requirements
• Directs, supervises, trains, and evaluates intake officers, compliance clerks, and administrative personnel; establishes standardized operating procedures for case intake, risk assessments, and compliance workflows.
• Coordinates directly with juvenile probation officers and detention centers regarding secure/non-secure holding determinations, admission criteria, timely detention hearings, and lawful detention practices.
• Integrates justice-impacted counseling protocols into intake screening to ensure early identification and referral of youth needing specialized behavioral health, trauma-informed, and community-based rehabilitative services.
• Maintains accurate data records, oversees statistical reporting and recidivism tracking, and collaborates with Judges, the District Attorney, Public Defender, DFCS, DJJ, and local law enforcement.
• Perform other duties of a similar nature or level as required.

Education: Bachelor’s degree in criminal justice, Social Work, Counseling, Public Administration, or a closely related field. (Preferred).

Experience: Minimum 5 to 7 years of progressively responsible experience across the juvenile/criminal justice continuum, explicitly including:

• Justice-impacted counseling services and rehabilitative programming experience
• Probation and Parole supervision protocols and procedures
• Judicial circuit operations and Title 15 (Georgia Juvenile Code) standards
• Detention facility intake and holding criteria
• Minimum 2 years of direct staff supervision or administrative management experience
• (Work experience can be substituted for education.)

Certification:  GA POST certification preferred.

Language:     English

Knowledge/Skills/Abilities:

• Justice-impacted counseling services and rehabilitative programming knowledge
• Probation supervision protocols and procedures
• Minimum 2 years of direct staff supervision or administrative management experience

OTHER: Travel is required from office to other locations for this position?      

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to coordinate, manage, and correlate data. Includes exercising judgment in determining time, place, and sequence of operations, referencing data analyses to perform compliance audits, and formulating operational strategies.

Human Interaction: Requires the ability to apply principles of supervision, negotiation, and leadership in formal situations with staff, judges, attorneys, law enforcement, and multi-agency partners.

Verbal: Requires the ability to utilize consulting and advisory data, legal references, complex regulatory guidelines, and technical compliance reports.

Math: Requires the ability to perform statistical calculations, data auditing, and performance metric analysis for essential job functions.

Functional Reasoning: Requires the ability to apply principles of logical synthesis to analyze complex operational problems, develop policies, and manage interrelated administrative activities across the court system.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness, and critical thinking in high-risk, unexpected, or urgent intake and detention situations.

Physical Abilities: Tasks require the ability to perform sedentary to light work in an office and court environment.

Sensory Requirements: Tasks require the ability to perceive and discriminate visual and auditory cues.

Environmental Factors: Essential functions are primarily performed in a standard office/courtroom setting without exposure to adverse environmental conditions, with periodic visits to detention facilities or partner agencies.