CAT Case Manager

Job DetailsJob Location: Community Programs Office - St Augustine, FL 32095Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $20.00 HourlyJob Shift: DayJob Category: Nonprofit - Social ServicesCommunity Action Team (CAT) Case Manager

St. Augustine Youth Services (SAYS)
Reports To: Program Supervisor
Full time


About the Role

St. Augustine Youth Services is seeking a Community Action Team (CAT) Case Manager to support children with serious emotional disturbances and their families in a community-based setting. This role focuses on coordinating care, advocating for services, and helping families stabilize and succeed.

You’ll be working directly with a small caseload (1–3 children), allowing for meaningful, hands-on impact.


What You’ll Do


Provide the five core functions of case management: assessment, planning, linking, advocacy, monitoring, and discharge planning
Complete initial assessments and develop service plans in compliance with Florida Medicaid guidelines
Work closely with youth and families to implement and adjust service plans
Coordinate care with treatment teams, schools, and community providers
Attend required meetings including MDT, IPT, school meetings, and staffing
Advocate for clients to ensure access to needed services and supports
Monitor progress and adjust services to meet client needs
Provide crisis support and intervention when necessary
Maintain accurate and timely documentation in compliance with Medicaid standards
Manage client records, reports, and electronic health records
Facilitate discharge planning and aftercare services
Participate in treatment planning and staffing with multidisciplinary professionals
Maintain and utilize a network of community resources
Provide transportation as needed to support service delivery



Key Performance Expectations


Conduct Wraparound meetings every 60–90 days
Maintain 80% compliance with documentation and service standards
Achieve 90% success rate in linking clients to services at discharge

Qualifications            

Minimum Qualifications


Bachelor’s degree in one of the following (or related field):

Social Work
Psychology
Counseling
Criminal Justice
Nursing
Human Services
Special Education


AND one of the following:

1 year of experience working with children with serious emotional disturbances
OR 3 years of relevant experience with a bachelor’s degree





What We’re Looking For


Knowledge of community resources for children and families
Understanding of state and federal regulations impacting behavioral health services
Strong communication and teamwork skills
Ability to work independently in a community-based environment
Professional presence when working with families, schools, and providers
Ability to manage sensitive situations and support youth in crisis



Why Join SAYS?


Small caseloads = higher quality care, less burnout
Opportunity to make a direct impact in your community
Collaborative, mission-driven team environment
Real-world experience working across systems (schools, courts, providers)



Apply Today

If you’re passionate about helping youth and families navigate complex systems and want a role where your work truly matters, we encourage you to apply.