Case Manger - Youth Residential

At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve.

Who We Are

The Centers' H.O.P.E. Campus is committed to creating a safe, trauma-informed residential environment where young people are supported through meaningful therapeutic relationships, emotional growth, and evidence-based care. Our team is driven by compassion, consistency, and a shared belief that every youth deserves a stable, nurturing environment in which to heal and grow.

About the Role

The Case Manager is responsible for coordinating the daily schedules of youth residents, managing their treatment-related activities, and serving as a liaison between the facility and external agencies, including child welfare. This role ensures residents receive consistent, individualized care by managing appointments, coordinating visits, and transporting clients as needed.  Hope campus is committed to creating a safe, trauma-informed residential environment where youth are supported through therapeutic relationships, emotional regulation, and the use of most appropriate interventions for each young person.

Essential Job Duties & Responsibilities

• Develop, update, and manage individualized daily and weekly schedules for residents.
• Serve as a primary liaison with child welfare agencies, schools, and other external stakeholders.
• Coordinate and schedule residents’ appointments, including medical, therapeutic, legal, and educational engagements.
• Facilitate and supervise family or guardian visitations as per treatment plans and legal requirements.
• Transport clients to appointments or activities using facility-approved vehicles while ensuring safety protocols are followed.
• Document all client interactions, appointments, and visitations in compliance with organizational policies and licensing requirements.
• Provide updates and reports to the treatment team, child welfare agencies, and other stakeholders as necessary.
• Participate in regular case reviews to ensure care plans are current and effective.
• Assist with crisis management, including de-escalation of residents if necessary.
• Responsible for creating and facilitating youth treatment plans, discharge plans, and discharge summaries.
• Responsible for Epic billing for Therapeutic Behavioral Service notes.
• May be tasked with leading life-skills/TBS groups.

Other Job Duties & Responsibilities

• Represent the facility in community outreach, networking, and partnership-building activities.
• Participate in special projects or initiatives as assigned by senior leadership.
• Act as a liaison between staff, residents, families, and other stakeholders.

• Other duties as assigned

Core Competencies

• Adaptability: Flexibility to adjust programming based on resident needs or unforeseen challenges.
• Collaboration: Skilled in working as part of an interdisciplinary team and fostering strong partnerships with external stakeholders.
• Communication: Excellent verbal and written communication skills for interactions with staff, residents, families, and stakeholders. Ability to provide clear expectations and constructive feedback.
• Interpersonal Skills: Empathy and compassion for working with youth facing complex challenges. Ability to build and maintain positive relationships with staff and residents.
• Organization and Time Management: Competent in managing multiple activities and schedules effectively. Ability to coordinate and prioritize multiple tasks during high-demand situations.
• Professionalism and Accountability: High level of integrity and ethical standards. Commitment to upholding the mission and values of the organization.
• Problem-Solving: Ability to address scheduling conflicts and resolve barriers.

Job Qualifications

• A bachelor’s degree in social work, counseling or related field

• A minimum of two (2) years' experience in counseling, childcare, social work, and/or in providing therapeutic support services to children and families

• An equivalent combination of education, training, and experience

Physical Demands/Work Environment

This job operates in a youth residential treatment facility. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. This position may encounter blood or other body fluids.  Travel and work outside of normal hours will be required for meetings, presentations, training, crisis and other events. The position also requires:

• Ability to frequently work with and around household cleaning agents and other chemicals.
• Ability to lift to 25 pounds and move heavy objects.
• Work involves some exposure to physical risks such as physical restraint, unpleasant odors, and/or loud noises.
• Ability to perform job responsibilities in a facility or residence with multiple levels and without elevators or mechanical transportation.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the affiliated organizations. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.