Case Manager, Teen Family Services

SUMMARY

The Case Manager position provides family-centered, client-focused, relationship-based case management services to pregnant teens, teen parents, their children and other family members under the auspices of the statewide Standards of the Adolescent Family Life Program-Positive Youth Development (AFLP-PYD), with additional state regulations for the Cal Learn program. This position effectively utilizes Agency policies and procedures and makes appropriate independent judgments in the course of daily work. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Supports and promotes the mission of the Agency: Foothill Family empowers children and families on their journey to achieve personal success.
• Provides case management services according to the Standards of AFLP PYD and Cal Learn regulations, as reflected in program manuals. Activities include but are not limited to networking, outreach, enrollment and intake, assessment and reassessment, service planning, case management, including referral, transportation to services and advocacy, monitoring and evaluating client progress, updating service plans, data collection and record keeping, special group events for clients.
• Drives or arranges transportation for clients, parents and children as appropriate and necessary to ensure that service needs are met.
• Drives to clients’ home, school, community or Agency offices to provide field-based services to clients and families as assigned and based on the families’ needs and availability or to meet with school personnel.
• Carries a full caseload of twenty-five (25) for AFLP PYD and forty (40) for Cal Learn.
• Identifies gaps in and barriers to service, documenting, and communicating these to the program manager and participating in the development and implementation of responses.
• Keeps abreast of new developments in the field of child and adolescent issues, teen pregnancy and parenthood, teen pregnancy prevention, and other related areas.
• Conducts self in a professional manner, according to the policies and guidelines set forth by Foothill Family and the Social Work Code of Ethics.
• Prepares for and participates in individual and group supervision meetings.
• Behaves in an ethical, professional manner in support of Agency culture.
• Identifies and raises for discussion, with management staff, potential workplace and morale issues, making recommendations for addressing them.
• Collaborates effectively with staff from other programs on joint clients. 
• Displays positive and attentive attitude at site meetings, as well as department, program and Agency staff meetings.
• Works effectively with the program and site coordinators and the department head, accepting direction and implementing policies and procedures reflective of this direction. 
• Provides care or services to minors or comes into contact with minors as part of their job duties.
• Provides services relating to the administration of public funds or benefits, including eligibility for public funds or public benefits.
• Travels between Foothill Family sites for training, meetings, and other in-person interactions.
• Attends in-person meetings and events at various locations within the Los Angeles County and surrounding areas.
• Displays sensitivity to the service population’s cultural and socioeconomics characteristics.
• Performs work in a safe manner at all times and ensures that other individuals do not put themselves or others at risk.
• Follows all policies, procedures and legal mandates related to HIPAA and maintenance of client files.
• Ensures performance and behaviors support the Agency’s performance quality improvement (PQI) goals and objectives.
• Reports to work on time and maintains reliable and regular attendance.
• Performs other duties as assigned.

POSITION REQUIREMENTS 

• BSW; BA in social science or 2 years Case Management and/or mentoring experience with youth. 
• Excellent verbal and written communication skills; ability to conceptualize.
• Ability to document work in the client record, to write other documents related to client work and to complete administrative reports with accuracy and timeliness.
• Possess organizational skills to manage high activity level, provide the services and attention needed to each client while maintaining all reporting and documentation requirements in a timely and accurate manner.
• Excellent people and problem-solving skills; ability to work independently as well as a member of a team.
• Ability to work with staff and clients from diverse ethnic, cultural, and economic backgrounds, and to provide services in a non-judgmental manner.
• Affinity for working with adolescents and young children.
• Initiative, flexibility, creativity, and enthusiasm.
• Ability to develop routine reports and correspondence. 
• Must not appear on any federal, state, or other applicable sanctions, exclusion, or debarment lists that would prohibit or restrict employment with an agency receiving federal or state health care funding.
• Requires regular and reliable driving throughout Los Angeles County.
• Valid CA Driver’s License and maintains insurability on the Agency’s auto liability policy (including a minimum of 2 years driving experience) and maintains the California state required auto insurance liability limits.
• Bilingual English/Spanish skills required.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside-weather conditions. The noise level in the work environment is usually moderate. Travel to other program locations or offsite meeting sites is required. The employee must occasionally lift and/or move up to 25 pounds.

Foothill Family is an Equal Opportunity Employer including individuals with disabilities and veterans.