Case Manager- SUD Program (11049)

Job DetailsLevel: ExperiencedJob Location: Substance Use Urgent Care Center Program - Baltimore, MD 21216Position Type: Full TimeEducation Level: Bachelor DegreeSalary Range: $20.00 - $24.00 SalaryTravel Percentage: Up to 25%Job Shift: VariableJob Category: ManagementCase Manager – Substance Use Disorder (SUD) Program

Baltimore, Maryland
$20.00 – $24.00 per hour
Full-Time | Monday–Friday | Eight-hour shifts between 8:00 AM – 8:00 PM
Travel: Up to 25%
Reports To: Program Director

Supporting Stability. Connecting Resources. Empowering Recovery.


About CarePoint Response, Inc. (CPR)

CarePoint Response, Inc. (CPR) is a private, nonprofit organization with a proven track record of providing behavioral health crisis services to individuals experiencing mental health and substance use disorders. Since 1992, CPR has delivered timely, person-centered crisis response and treatment services in the least restrictive environment.

CPR serves Baltimore as the city’s first and only comprehensive crisis response system of care, providing mobile crisis services, detoxification, case management, crisis residential services, and community-based supports.


Program Overview

CPR is committed to providing compassionate, comprehensive, and accessible 24/7 services for individuals experiencing substance use disorder (SUD) in Baltimore City. Through resource navigation, case management, and integrated support services, we help individuals move from crisis toward stability and recovery.

We are seeking mission-driven, professional, and solutions-focused individuals who are passionate about reducing barriers to care and supporting vulnerable populations through trauma-informed and person-centered services.


The Opportunity

CPR is seeking a dedicated and compassionate Case Manager to support individuals experiencing substance use and behavioral health challenges through intensive case management and community-based support services.

In this role, you will work directly with participants to develop individualized Person-Centered Service Plans (PCSPs), connect individuals to housing, healthcare, behavioral health treatment, and recovery resources, and provide ongoing support to help individuals transition from crisis to stability.

This position operates within a multidisciplinary team that includes Peer Recovery Specialists, Clinicians, and community providers, and plays a vital role in improving outcomes for individuals across Baltimore City.


What You’ll Do

Case Management & Client Support


Conduct individualized needs assessments and develop Person-Centered Service Plans (PCSPs) with participants
Maintain a caseload and provide trauma-informed, recovery-oriented case management services
Assist individuals in accessing housing, healthcare, substance use treatment, employment resources, and community supports
Support participants in navigating complex systems including social services, healthcare, legal systems, and housing programs


Community Outreach & Engagement


Provide services in community-based settings including shelters, outreach locations, and other non-traditional environments
Participate in outreach shifts, including occasional evenings/weekends, as part of 24/7 program coverage rotation
Provide transportation support using company vehicles when necessary to ensure access to appointments and resources


Collaboration & Care Coordination


Collaborate with Peer Recovery Specialists, clinicians, and external providers to ensure coordinated care and continuity of services
Participate in case conferences, operational meetings, and multidisciplinary team discussions


Documentation & Reporting


Maintain accurate, timely documentation and data entry in accordance with program standards and funder requirements
Track participant progress and update service plans as needs evolve
Support program data collection and outcome tracking initiatives

QualificationsQualifications

Education


Bachelor’s degree in Social Work, Psychology, or a related human services field required


Experience


Minimum of 2–3 years of experience working with individuals experiencing mental illness, addiction, and/or co-occurring disorders required


Additional Requirements


Valid driver’s license required
Must be willing to transport clients using company vehicles when necessary


Skills & Competencies


Strong interpersonal and communication skills
Ability to provide trauma-informed and person-centered support
Experience with case management systems and electronic documentation
Strong organizational skills and ability to manage multiple priorities in fast-paced environments
Commitment to ethical, recovery-oriented, and culturally responsive care



Why Join CPR

Medical, Dental, Vision Insurance- Our benefits package includes 100% employer-paid healthcare premiums for most available medical plans, providing substantial savings and comprehensive coverage for employees.
Life Insurance & LTD
403(b) Retirement Plan
Vacation, Sick, Personal & Holiday Leave
Opportunity to make a direct impact on individuals experiencing crisis and substance use challenges


Make a Difference in Baltimore City

This role is more than case management—it’s helping individuals build stability, access care, and move toward recovery.

Apply today to join the CPR team.