Case Manager - SSVF

Job DetailsJob Location: Eau Claire - Eau Claire, WI 54703Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: Up to 50% Job Shift: DayJob Category: Nonprofit - Social ServicesHelp Veterans Move from Crisis to Stability

Join the Center for Veterans Issues, Inc. (CVI) and make a direct difference in the lives of Veterans and their families. As a Case Manager, you will help Veterans experiencing homelessness or housing instability quickly access safe housing, critical resources, financial guidance, and long-term support.

This role is ideal for a compassionate, organized, and mission-driven professional who believes every Veteran deserves dignity, stability, and a clear path forward.

What You Will Do


Provide comprehensive case management and supportive services to Veterans and their families
Assess participant needs and develop individualized Housing Identification, Stability, and Coordinated Care Plans
Help Veterans understand housing options, rental assistance, lease expectations, tenant rights, financial management, and available support services
Connect participants with VA programs, shelters, GPD, safe havens, County Veteran Service Officers, employment resources, healthcare, childcare, legal services, transportation, and other community supports
Provide financial counseling and assist participants in creating and following personal budgets
Request temporary financial assistance when appropriate and approved
Develop discharge plans that support continued housing stability and connection to resources
Maintain accurate, timely, and confidential case files, assessments, progress notes, and HMIS entries
Work collaboratively with community partners, landlords, service providers, and internal teams to remove barriers and support lasting stability


What Success Looks Like


Housing and Coordinated Care Plans are completed and updated within 30 days of intake
Case files and HMIS documentation are complete, accurate, and audit-ready
Participants are connected to needed resources within 30 days of intake
Veterans make measurable progress toward housing stability goals
Participants receive meaningful budgeting and financial guidance
Client records are updated within 48 hours of service delivery
Compliance standards are consistently met with zero unresolved audit findings

QualificationsWhat You Bring


Bachelor’s degree in social services required
Associate’s degree with 4–5 years of relevant experience may be considered
Minimum of two years of experience in case management, life skills support, assessment, or counseling services
Experience working with Veterans strongly preferred
Experience serving individuals experiencing homelessness, substance use disorders, co-occurring disorders, trauma, or complex barriers preferred
Valid Wisconsin driver’s license in good standing and current auto insurance
Strong communication, documentation, organization, and relationship-building skills
Professionalism when working with participants, partners, landlords, funders, and community stakeholders
Knowledge of Veteran services, recovery resources, housing supports, and community partnerships
Ability to remain calm, flexible, respectful, and solution-focused in challenging situations
Commitment to confidentiality, ethical service delivery, and culturally responsive care
Ability to provide professional, nonjudgmental support to individuals with complex personal histories and barriers


Who You Are

You are compassionate, practical, and ready to help Veterans take meaningful steps toward independence. You can balance empathy with accountability, move quickly when housing is at risk, and stay focused on solutions even when barriers are complex.

At CVI, case management is more than paperwork—it is hope in action. Your work will help Veterans and families move from crisis to safety, stability, and a stronger future.