Case Manager - Rapid Rehousing

Job DetailsJob Location: Charlotte , NC 28203ROOF ABOVE

Roof Above is NC’s most comprehensive homeless service provider.  Our mission is to unite our community to end homelessness, one life at a time.  Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,200 individuals every day across seven campuses in Charlotte (up to 14 campuses in COVID).  Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019. 

 

POSITION SUMMARY

The Rapid Rehousing Case Manager (RCM) primary responsibility is to apply the “Housing First Approach” to ensure that shelter guests who transition from the shelter into the Rapid Rehousing Program remain stable in their housing.  The (RCM) will visit participants in their homes, working with participants to ensure their basic needs are being met while exploring access to appropriate community services such as employment opportunities, mental health counseling, medical care, substance abuse treatment, peer support and any other relevant supports.

 

 

 

SUPERVISION RESPONSIBILTY:

 


Ensures a high standard of service delivery, with the overall goal of helping each tenant successfully transition to housing and remain stably housed.
Provide clinical direction and leadership to the program, utilizing a harm reduction approach and evidence-based practices.
Innovate and partner with other agencies around employment opportunities to maintain or increase tenant’s income.
Ensure subsidized housing waitlists are appropriately monitored and responses are completed in a timely manner.
Assist with designing creative recruitment activities so that both programs stay at capacity.
Provide weekly clinical supervision to the Case management team.
Working with staff, mediate roommate or landlord issues
Ensure compliance with Homeless Management Information Systems (HMIS) requirements; Complete relevant HMIS reports in an accurate and timely manner.
Review electronic case records and audit clinical charts to ensure the highest level of program data quality.
Ensure regular inspection and maintenance of all apartments; Work with staff to address that housing issues, including rent arrears, are resolved in a timely manner.

QualificationsESSENTIAL FUNCTIONS


Provide pro-active follow-up home visits to ensure stability and further progress towards self-reliance; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration into the community.
Provide mediation and advocacy with landlords on the participant’s behalf to develop a workable plan to obtain and or maintain housing.
Provide mediation between roommates, help them to develop problem solving skills.
Help participants identify housing through list of current landlords, as well as letting participants work to find their own housing.
Create and maintain consistent communication channels, both verbal and written.
Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions.
Assist participants in development of a strength-based/solution-focused individualized goal and action plan.
Apply knowledge of residential lease contracts to educate participants of their rights and responsibilities.
Maintain accurate daily logs’ records, monthly outcome reports, and files for each participant and ensure information is entered HMIS in an accurate and timely manner.
Transport participants as deemed necessary.  Transportation requirements should be limited to housing and job searches and occasional visits to relevant social service agencies (will also need to meet basic needs/grocery shopping, medical appointments, mental health appointments, etc.)
Collect and report program data, including but not limited to HMIS reporting and funders’ required data.



Assist the participant through the rental process including but not limited to understanding the lease, coordination of the move-in day, performing the walkthrough for the maintenance checklist, and coordination of services with the participant’s aftercare provider. 
Attend mandatory weekly meetings as part of the case management team to staff current clients and provide insight and feedback on other case managers’ clients.
Close out participants when services are no longer needed.
Perform other duties as assigned.
Deep commitment to Roof Above core values


 

OTHER RESPONSIBILITIES


Complete all appropriate monthly and annual report forms.
Maintain a complete working file providing activity documentation and copies of all corresponding paperwork.
Participate in staff training and development activities as directed.
Will need reliable transportation for transporting participants. (Will be asked to drive personal vehicle with reimbursement for mileage)
Assume other duties as assigned.


 

 

EDUCATION, EXPERIENCE AND SKILLS REQUIRED


Bachelor’s degree in social work, psychology, counseling, or a related field, and a minimum of 2 years’ experience working with individuals affected by homelessness, mental health issues and/or substance use issues. 
Requires general knowledge and belief in “Housing First” philosophy and strategies.
Possess strong organizational skills with ability to meet a demanding workload.
Detail-oriented to complete requirements of files and maintain contract compliance.
Excellent communication skills, particularly listening, mediation, and writing skills.
Creative thinker/adaptive personality.
Knowledge or understanding of tenant’s rights and responsibilities as well as “strengths-based” case management a plus.
Demonstrated knowledge of community resources, social service agencies, and landlords.
Fluency in the English language is required. Spanish speaking ability is an added asset but is not required.
Experience with computer and knowledge of Microsoft Office.
Sensitivity to cultural and socioeconomic characteristics of population served.
A conviction about the capacity of people to grow and change.
Must be able to lift at least 50 pounds. 
Self-motivated with an ability to work independently with minimal daily supervision and compassionately engage and build trust with an often-difficult population. 


 

PROGRAM OVERVIEW

 

WORKING ENVIRONMENT

Responsibilities of the Housing Retention Specialist involve flexible scheduling and may require work outside of the normal business hours.  This position will also require work in a fast-paced environment with diverse individuals including persons with mental illness and substance use issues.

 

 

OTHER REQUIREMENTS

 


Must possess a valid N.C. driver’s license, clean driving record, and ability to be insured on the agency’s automobile policy.  Must be able to drive agency-owned vehicles, including passenger vans.
Must pass pre-employment and/or random drug and alcohol screenings as a condition of hire and/or ongoing employment.
Must have reliable transportation to work.


 

 

 

 

OUR VALUES:

 

Heart for the Work 


We choose this work and embrace this place.
We practice radical compassion.
We each do our unique part to end homelessness.


 

 

Solution-Oriented


Grounding ourselves in what we know, we imagine what is possible.
We are intentional about getting the right people involved and we move towards effective action.
We are exhaustive in our search for solutions.



 

Bring Our Best


We practice self-care, self-awareness, and safety.
We recognize what we need to let go of to move forward.
We exercise diligence and grit.



Value Others


We honor the profound worth of each life and our work reflects it.
We meet people where they are and approach others with genuine curiosity.
We know we can’t do it alone.  We are stronger and smarter together.