Case Manager - Mental Health and Substance Use Disorder

Case Manager - Mental Health and Substance Use Disorder

About POWER

POWER is a mission-driven nonprofit dedicated to helping women reclaim their lives from addiction. We provide trauma-informed treatment and recovery support services for women with substance use and co-occurring disorders, fostering a safe, supportive environment where women can heal, grow, and build lasting recovery.

Why This Role Matters

The Mental Health and Substance Use Disorder Case Manager plays a critical role in helping individuals navigate complex behavioral health and recovery journeys. Through coordinated care, discharge planning, and outcomes-focused case management, this position helps clients achieve stability, improve health outcomes, reduce avoidable hospitalizations, and maintain long-term recovery. By connecting clients to needed services and supports, the Case Manager serves as an essential advocate throughout the continuum of care.

What You'll Do

Care Coordination & Clinical Oversight

• Conduct comprehensive psychosocial and needs assessments for individuals with mental health and/or substance use disorders.
• Develop, implement, and monitor individualized case management plans focused on clinical outcomes and recovery goals.
• Coordinate care across inpatient, outpatient, MOUD/MAUD programs, and community-based providers.
• Collaborate with interdisciplinary teams to ensure alignment of treatment plans and care interventions.
• Monitor client progress and adjust care plans based on changing needs and circumstances.

Outcomes Management

• Track and evaluate progress toward established clinical, recovery, and functional outcomes.
• Utilize data and evidence-based practices to guide interventions and care decisions.
• Identify gaps in treatment and implement corrective actions to improve outcomes.
• Support quality improvement initiatives related to behavioral health and substance use populations.
• Promote recovery-oriented and person-centered approaches to care.

Discharge Planning & Transitions of Care

• Lead discharge planning efforts for clients transitioning from inpatient or higher levels of care.
• Coordinate timely access to step-down services, outpatient appointments, peer support, and community resources.
• Arrange post-discharge appointments and support services to reduce readmission and return-to-use risk.
• Conduct follow-up outreach to ensure adherence to discharge and recovery plans.
• Facilitate continuity of care across treatment settings.

Client Engagement & Support

• Engage clients using motivational interviewing and recovery-oriented practices.
• Provide education to clients and families regarding treatment options, recovery supports, and return-to-use prevention strategies.
• Identify and address barriers to care, including transportation, housing, financial, and access-related challenges.
• Connect clients with community resources and social service supports.
• Foster therapeutic relationships that encourage engagement and positive outcomes.

Utilization Management Support

• Collaborate with utilization management teams to support appropriate level-of-care determinations.
• Participate in case reviews and multidisciplinary discussions.
• Support medical necessity reviews and continuity-of-care planning.
• Assist with coordination of authorizations and service transitions as applicable.

Documentation & Compliance

• Maintain accurate, timely, and compliant case documentation.
• Ensure adherence to organizational, regulatory, and payer requirements.
• Protect client confidentiality in accordance with HIPAA and applicable substance use disorder confidentiality regulations.
• Complete required assessments, reports, and documentation within established timeframes.

What You Bring

Required

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field.
• Minimum of 2–4 years of experience in case management in behavioral health or, substance use treatment.
• Strong knowledge of mental health disorders, substance use disorders, and co-occurring conditions.
• Experience with care planning, discharge planning, and transitions of care.
• Ability to interpret clinical information and apply it to individualized care planning.
• Strong organizational, communication, and problem-solving skills.
• Act 73, 33, and 34 clearances (required for all POWER roles).
• Ability to manage complex and high-risk client situations.

Preferred

• Experience working in managed care, health plans, integrated care, or behavioral health settings.
• Knowledge of ASAM Criteria, DSM-5, and evidence-based substance use treatment models, including MAT/MOUD.
• Case Management Certification (CCM) or similar credential.
• Familiarity with community resources, recovery support systems, and social service networks.
• Experience with quality improvement initiatives and outcomes measurement.

Compensation, Benefits & Perks

• Compensation is based on experience and qualifications.

Benefits Include

• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with generous employer match.
• Professional development and training opportunities.
• Life insurance, long-term disability coverage, tuition reimbursement, and more.

Why You'll Love Working at POWER

• Enjoy working in lovely, peaceful spaces on our brand-new POWER Campus.
• Easy commute with access to public transit and close to Parkway East.
• Be part of a diverse, inclusive, and supportive workplace culture.
• Have access to a staff meditation room and art room.
• Free coffee-because every shift deserves a good start.

Work Schedule & Environment

• Primarily onsite position.
• Local fieldwork and community-based visits may be required at times.
• Regular collaboration with interdisciplinary and cross-functional teams.
• Occasional evening hours may be required based on client and program needs.

Work Environment & Physical Requirements

• Ability to travel within the community to attend meetings, visit partner providers, and support client care coordination.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to utilize computers, electronic health records, and case management systems for extended periods and with ease.
• Ability to respond appropriately to crisis situations in accordance with training and organizational policies.

Our Commitment to You

• Comprehensive onboarding and training.
• Supportive, team-oriented work environment.
• Opportunities for professional growth and advancement.

Equal Opportunity Employer

POWER is committed to building a diverse and inclusive workforce. We encourage applicants of all backgrounds and experiences to apply.