Case Manager - Interim Housing

Job Title: Interim Housing Case Manager
Department: Interim Housing (Fisher, Mid City, Bandera)
Reports To: Program Manager
FLSA Status: Non-Exempt
Work Setting: On-Site
Schedule: Full-Time, Monday–Friday

Summary
Under the supervision of the Program Manager, the Interim Housing Case Manager is responsible for providing direct case management and support services to clients residing in Alcott’s interim housing programs. The Case Manager plays a key role in client engagement, assessment, and service coordination, with a focus on trauma-informed care, harm reduction, and housing-focused interventions.

This position supports clients in obtaining documentation, accessing resources, and progressing toward permanent housing by developing care plans, maintaining consistent communication, and addressing challenges that arise during their stay.

Key Responsibilities
Client Intake & Orientation
• Meet with new clients within 24 hours of program entry to complete intake, provide a site tour, and review program rules.
• Create a supportive environment using trauma-informed care and harm reduction strategies.
• Ensure all intake documentation is completed within 72 hours, with Program Manager approval required for delays.
• Review and explain client responsibilities, rights, and program expectations.
• Coordinate with medical staff to confirm medication delivery.
• Assign client rooms and coordinate with Residential Aide staff during intake process.

Case Management & Ongoing Support
• Conduct weekly check-ins with assigned clients and document updates in CHAMP.
• Assist clients in securing identification, benefits paperwork, and housing-related documentation.
• Monitor mental health symptoms, substance use, and medication adherence.
• Advocate for client needs, including arranging transportation and scheduling appointments.
• Review staff shift notes and follow up on client-related concerns.
• Maintain timely and accurate client documentation in required databases.
• Participate in weekly team meetings and case consultations.

Treatment Planning & Documentation
• Provide weekly progress updates to the Program Manager.
• Maintain complete and up-to-date client records, including consent forms and assessments.
• Complete 5x5 assessments and develop individualized care plans tailored to client needs.
• Perform additional duties as assigned by the Program Manager.

Qualifications
• At least one (1) year of experience working with individuals experiencing homelessness and a bachelor’s degree in social work, psychology, mental health, or a related field; or two (2) years of experience and a high school diploma or GED.
• Experience working with individuals experiencing mental illness, substance use disorders, or co-occurring conditions.
• Strong knowledge of crisis intervention, housing navigation, and public benefits systems.
• Effective communication, organizational, and advocacy skills.
• Proficiency in basic computer tasks and use of electronic records systems.
• Ability to manage multiple priorities in a fast-paced environment.

Additional Requirements
• Valid California Driver’s License, clean driving record, and insurability under Alcott’s policy (if driving is an essential duty).
• Must pass Live Scan and background check.
• Standard schedule is Monday through Friday, 8:30 AM to 5:00 PM.
• Military-experienced candidates are encouraged to apply.

Work Schedule & Setting
• Full-Time, Monday–Friday
• On-Site

About Alcott
Alcott is a nonprofit organization dedicated to providing mental health and supportive housing services to low- and no-income adults throughout Los Angeles County.

Alcott is an Equal Opportunity Employer and supports the Americans with Disabilities Act. We adhere to the Fair Chance to Compete for Jobs Act of 2019.