Case Manager FCYS

JOB DESCRIPTION

Job Title: Case Manager FCYS

Department: Foster Children & Youth Services

Location: Marsell Ontario - Ontario, CA.

Reports To: Lead Case Manager

FLSA Status: Non-Exempt

Salary: $27.40 - $28.37

New Hire Bonus: N/A

Position Summary:

The Case Manager will support clients in custody within a Foster Family Agency by coordinating services, maintaining case files, and facilitating communication between stakeholders. This position is responsible for adhering to the program policies and procedures, providing comprehensive support, and ensuring client well-being. The Case Manager also plays a key role in facilitating the transition and integration of clients into the community, while ensuring a safe, trauma-informed, and nurturing environment.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

• Coordinating timely referrals to external care providers and consistent communication with relevant stakeholders on referral status, ensuring consistent care coordination communication between medical and behavioral health staff internally and externally.
• Coordinating timely referrals to child advocate services as needed, ensuring that the appropriate health interpretation and translation services are available, and ensuring the coordination of the appropriate post release services that include the continuity of care services.
• Work with cases involving neglect, abuse, emotional or behavioral problems, physical/mental disabilities or other health conditions affecting a client’s personality, family relationships, child, or in-home care arrangements. 
• Conduct initial and ongoing client assessments/orientations, if qualified, risk assessments and sponsor assessments. 
• Partake in treatment plans to improve or restore individual or family functioning.
• Conduct thorough psychosocial assessments on client sponsor(s), family members and care givers.
• Participate in person-centered, strength-based case plans including vocational, independent living and transitional services. 
• Assess family environment to determine potential or imminent threat to child permanency and stability, including financial. 
• Maintain up-to-date records of all aspects of case management and prepare reports and correspondence to be filed for audit. 
• Partake in intake rotation. 
• Adhere to Child Abuse and incident reporting requirements. 
• Travel to include transportation of children to parents/sponsor on rotation with other positions. 
• Perform other duties as requested by the assigned supervisor and or management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Competencies:

To perform the job successfully, an individual should demonstrate the following.

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures. 
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. 
• Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
• Dependability - Commits to doing the best job possible. Follow instructions. Keep commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions. 
• Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery. 
• Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner. 
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations. 
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required:

• Must be at least 21 years of age.

Education/Experience:

Bachelor’s degree in behavioral sciences, human services or social services fields. Child welfare and/or case management experience is strongly encouraged.

Certificates and Licenses:

• Valid CA Driver License

Language Ability:

Bilingual in Spanish preferred but not required.

Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one small group situations to customers, clients and other employees.

Mathematical Ability:

Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Reasoning Ability:

Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, Outlook, and Power Point)
• Proficient in the use of standard office equipment.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but can elevate loud noises when drilling or mounting equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be regularly required to sit, stand for long periods of time, crawl, kneel, or stoop. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must be able to regularly lift and/or move up to 45 pounds with assistance when necessary. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.