Case Manager Family Shelter

The Case Manager for CCAB Family Shelters is responsible for orienting families to the 24-hour program upon entry and works directly with families to assess needs and facilitate access to appropriate resources and services, ensuring families are connected to necessary support that promotes overall well-being and self-sufficiency. Work may take place both at the shelter and in the community. The Case Manager will work as a member of the Case Management Team, focusing on stabilization, future planning, and goal setting.

RESPONSIBILITIES

• Complete all intake procedures upon entry of a family within the guidelines set by EOHLC and program.
• Conduct minimally once a week for case management meetings with a preference of two to three times a week if necessary.  These meetings will be with family head of household and all residents 18 years or older.
• Serve as the central point of contact for ensuring that children’s safety, health, and education needs are met and monitored while residing in the EA Family Shelter program.
• Ensure that any child under 3 years of age is referred to a certified early intervention 
• evaluation and assessment within 30 days of new placement with the Contractor and record that referral in the child’s School Enrollment touchpoint.
• Provide support, advocacy, and resources for survivors and families affected by domestic violence, sexual assault, and human trafficking.
• Help individuals identify their strengths, interests, existing skills, and long-term goals to match them with employment options that increase their household income.
• Submit timely case notes and other required or vital information into the ETO online database and submit database/city reports as needed.

• Assist Housing Case Managers in creating monthly re-housing service plans in accordance with EOHLC and program guidelines.
• Utilize the Efforts to Outcomes (ETO/ASSIT) system for documentation and maintain up-to-date documentation and relevant family information in the database.
• Work is performed in a building that houses homeless families. Daily interaction with staff, the public, community, and families.
• Maintain professional boundaries and confidentiality at all times. Review program policies and procedures to ensure compliance.
• Local travel as needed.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree with a concentration in human service or related areas.
•  A minimum of 2 years prior experience working with clients in a residential program. Or recent successful internship with St. Ambrose or another residential program.
• Good listening skills with proven de-escalation skills.
• Trauma-informed professional with specialized training and expertise in the dynamics and emerging trends of domestic violence, sexual assault, and human trafficking. 
• Ability to work independently and as a team player to accomplish program goals and assist clients.
• Ability to work additional hours to help cover shifts during weather emergencies and staff shortages. Including evening and weekend hours.
•  Proficient typing skills. Competent with computer use, Microsoft Office Suite, Excel. Good internet skills for researching program related information. Interest and ability to use online database for record keeping and reports.
• Must be able to lift, pull, and/or push 25 pounds with and without a supportive device.
• Strong documentation and organizational skills are important.
• Bilingual-preferred: Spanish or Haitian Creole a plus.

• Experience working with a homeless population is preferred.
• Attention to detail with excellent data collection and writing skills.
• A valid MA driver’s license with a safe driving record and the ability to drive the agency van to occasionally transport clients in the community as outlined in the Essential Functions(preferred).

Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours). 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.

Visit us at: www.ccab.org.

10/2026