Case Manager Facilitator - CBS
KANZA MENTAL HEALTH AND GUIDANCE CENTER INC
2 hours ago
Full-time
On-site
Hiawatha, Kansas, United States
$20 - $28 USD hourly
Bachelor's
Job DetailsJob Location: Hiawatha Main Office - Hiawatha, KS 66434Position Type: Full TimeEducation Level: High SchoolSalary Range: $20.00 - $28.00 HourlyJob Shift: DayPOSITION TITLE: Case Manager Facilitator (Wraparound Facilitator)
REPORTS TO: Designated Program Manager/Supervisor
FLSA STATUS: Non-Exempt; Regular Full-Time; Employment-at-Will Position
SCHEDULE: Generally a full-time, 40-hour-per-week schedule. Work hours may vary based on client, family, program, and organizational needs.
PURPOSE
The Case Manager Facilitator (Wraparound Facilitator) provides comprehensive case management, care coordination, and wraparound facilitation services for children and families enrolled in the Serious Emotional Disturbance (SED) Waiver Program.
The primary purpose of this position is to ensure youth with complex behavioral health needs receive individualized, family-driven, community-based services that promote stability, independence, overall well-being, and success across home, school, community, and other life domains.
The Case Manager Facilitator works collaboratively with youth, families, guardians, behavioral health providers, schools, foster care and child welfare agencies, insurance providers, and other community partners to develop and maintain effective, individualized plans of care. This position is responsible for coordinating services, facilitating treatment team meetings, monitoring progress, and ensuring SED Waiver services are provided and documented in accordance with applicable Medicaid, State of Kansas, and organizational requirements.
ESSENTIAL JOB FUNCTIONS
Wraparound Facilitation and Care Coordination
Provide wraparound facilitation and case management services to children and families enrolled in the SED Waiver Program.
Coordinate individualized, strengths-based, family-driven services designed to address the youth’s behavioral health, educational, social, family, and community needs.
Collaborate closely with youth, parents, guardians, foster care agencies, schools, treatment providers, and other individuals identified by the family as part of the youth’s support system.
Promote family and youth involvement in identifying goals, strengths, needs, supports, and appropriate interventions.
Treatment Team Facilitation
Facilitate regularly scheduled wraparound and treatment team meetings.
Coordinate participation from appropriate team members, which may include mental health professionals, educators, foster care representatives, probation officers, medical providers, community agencies, family supports, and other service providers.
Encourage effective communication and collaboration among members of the treatment team.
Ensure meetings remain focused on the youth’s identified goals, strengths, needs, progress, and barriers to success.
SED Waiver Enrollment and Services
Coordinate referrals and assist families through the initial SED Waiver enrollment process.
Educate youth, families, employees, treatment team members, and external partners regarding available SED Waiver services, eligibility requirements, program expectations, and applicable procedures.
Assist families with navigating behavioral health and community-based service systems.
Coordinate authorized waiver services based on identified client needs and approved plans of care.
Plans of Care
Work closely with insurance and managed care providers to develop, coordinate, implement, and maintain individualized plans of care.
Ensure plans of care reflect the youth’s identified strengths, behavioral health needs, goals, supports, services, and desired outcomes.
Monitor implementation of plans of care and evaluate the effectiveness of services in achieving established goals.
Document significant changes in the youth’s circumstances, functioning, needs, or services and revise plans of care as appropriate.
Reconvene the wraparound team at least every 90 days, annually, and as otherwise required to review progress and update the plan of care.
Coordinate modifications to services when current interventions are no longer meeting the youth’s identified needs.
Case Management
Maintain an assigned caseload while providing ongoing case management and SED Waiver services.
Maintain regular contact with youth, families, and treatment team members consistent with program requirements and individual needs.
Identify barriers to treatment and assist families with accessing appropriate behavioral health, medical, educational, social, financial, and community resources.
Advocate for youth and families when necessary to promote access to appropriate services and supports.
Support continuity of care during transitions between providers, schools, placements, levels of care, or other service systems.
Documentation and Compliance
Complete timely, accurate, and clinically appropriate documentation of services, interventions, meetings, contacts, progress, and client needs.
Maintain client records in accordance with Kanza policies, Medicaid requirements, SED Waiver requirements, and applicable State and federal regulations.
Ensure services are provided and documented in accordance with Medicaid billing and service-delivery guidelines.
Maintain client confidentiality and comply with HIPAA, organizational privacy policies, and professional standards.
Complete required assessments, care plans, authorizations, reports, and other program documentation within established timeframes.
Collaboration and Communication
Maintain effective working relationships with Kanza employees, families, schools, community organizations, healthcare providers, insurance providers, and other partnering agencies.
Communicate client needs, changes, concerns, and progress to appropriate treatment team members.
Participate in internal meetings, staffing meetings, trainings, and other activities as assigned.
Demonstrate professional communication, appropriate boundaries, and respect when working with clients, families, coworkers, and community partners.
Training and Professional Development
Complete required SED Waiver, case management, crisis intervention, and other applicable training within 60 days of hire, as required by the State of Kansas and Kanza.
Maintain all required annual training, certifications, and competencies.
Remain knowledgeable regarding changes to SED Waiver services, Medicaid requirements, documentation standards, and community resources.
Transportation and Community-Based Services
Travel throughout Kanza’s service area and to other locations as necessary to provide services, attend meetings, coordinate care, or meet organizational needs.
Safely operate a company vehicle when assigned or authorized.
Maintain a valid driver’s license and acceptable driving record consistent with Kanza requirements.
Perform other duties and responsibilities as assigned based on client, program, departmental, and organizational needs.
QualificationsREQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Bachelor’s degree in human services, social services, psychology, sociology, behavioral health, or a related field preferred; or an equivalent combination of education and relevant human-services experience.
In the absence of a bachelor’s degree, a minimum of four years of relevant human-services experience is required.
Must be at least 21 years of age.
Experience working with children, adolescents, and families preferred.
Experience working with individuals diagnosed with Serious Mental Illness (SMI), Serious Emotional Disturbance (SED), or Substance Use Disorder (SUD) preferred.
Knowledge of community-based behavioral health services, case management principles, and family-centered care preferred.
Ability to coordinate services involving multiple providers, agencies, and support systems.
Strong organizational, prioritization, and time-management skills.
Ability to manage multiple deadlines, appointments, client needs, and documentation requirements.
Excellent verbal and written communication skills.
Strong interpersonal, problem-solving, conflict-resolution, and collaboration skills.
Ability to facilitate meetings involving clients, families, professionals, and community partners.
Ability to work independently while also functioning effectively as part of an interdisciplinary team.
Ability to maintain professional boundaries and protect confidential information.
Ability to appropriately respond to stressful, challenging, or crisis situations.
Proficiency with computers, Microsoft Office applications, electronic health records, and other technology necessary to perform assigned duties.
Ability to learn and comply with Medicaid, SED Waiver, State of Kansas, and organizational documentation and service requirements.
Must successfully complete all required pre-employment screenings, including applicable background checks and drug screening.
Valid driver’s license with an acceptable driving record and ability to safely operate a company vehicle.
PHYSICAL DEMANDS
The physical requirements described below are representative of those necessary to successfully perform the essential functions of this position:
Ability to remain stationary, including sitting or standing, for extended periods.
Ability to frequently move between offices, client homes, schools, community locations, and other worksites.
Ability to enter and exit vehicles throughout the workday.
Ability to lift, carry, push, pull, or otherwise move items weighing up to approximately 10 pounds.
Frequent and repetitive use of hands, wrists, fingers, and arms when operating computers, phones, electronic devices, and other office equipment.
Ability to communicate effectively in person, by telephone, electronically, and through other methods necessary to exchange information.
Ability to perform job duties in varying indoor and outdoor conditions, including changes in weather and temperature.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
WORKING ENVIRONMENT
Work is performed in a variety of settings, including Kanza offices, schools, client homes, community locations, treatment team meetings, and other locations necessary to provide services.
The position requires regular travel between worksites and community locations and may require the use of a company vehicle. Employees may encounter a wide variety of home, school, community, and environmental conditions while providing services.
The position involves regular interaction with youth and families experiencing significant behavioral health, social, emotional, or environmental challenges. Employees may occasionally encounter high-stress situations, crisis situations, emotionally distressed individuals, or individuals displaying verbally or physically aggressive behaviors.
Employees are expected to follow all applicable safety, crisis-response, confidentiality, professional-boundary, and organizational procedures.
GENERAL JOB DUTIES DISCLAIMER
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. It is not intended to be an exhaustive or all-inclusive list of every duty, responsibility, activity, qualification, or requirement associated with the position. Kanza Mental Health & Guidance Center reserves the right to assign, modify, add, or remove duties and responsibilities based on client, program, departmental, regulatory, and organizational needs.
EMPLOYMENT AND COMPENSATION DISCLAIMER
Employment with Kanza Mental Health & Guidance Center, Inc. is at will, meaning either the employee or Kanza may terminate the employment relationship at any time, with or without notice or cause, subject to applicable law.
Any wage, salary, compensation range, schedule, benefits information, or other employment terms associated with this position are subject to change based on organizational needs, funding, applicable laws and regulations, employee qualifications, experience, licensure, internal compensation structures, and other relevant factors. Nothing contained in this job description constitutes an employment contract or guarantee of continued employment, compensation, hours, benefits, or assignment.
REPORTS TO: Designated Program Manager/Supervisor
FLSA STATUS: Non-Exempt; Regular Full-Time; Employment-at-Will Position
SCHEDULE: Generally a full-time, 40-hour-per-week schedule. Work hours may vary based on client, family, program, and organizational needs.
PURPOSE
The Case Manager Facilitator (Wraparound Facilitator) provides comprehensive case management, care coordination, and wraparound facilitation services for children and families enrolled in the Serious Emotional Disturbance (SED) Waiver Program.
The primary purpose of this position is to ensure youth with complex behavioral health needs receive individualized, family-driven, community-based services that promote stability, independence, overall well-being, and success across home, school, community, and other life domains.
The Case Manager Facilitator works collaboratively with youth, families, guardians, behavioral health providers, schools, foster care and child welfare agencies, insurance providers, and other community partners to develop and maintain effective, individualized plans of care. This position is responsible for coordinating services, facilitating treatment team meetings, monitoring progress, and ensuring SED Waiver services are provided and documented in accordance with applicable Medicaid, State of Kansas, and organizational requirements.
ESSENTIAL JOB FUNCTIONS
Wraparound Facilitation and Care Coordination
Provide wraparound facilitation and case management services to children and families enrolled in the SED Waiver Program.
Coordinate individualized, strengths-based, family-driven services designed to address the youth’s behavioral health, educational, social, family, and community needs.
Collaborate closely with youth, parents, guardians, foster care agencies, schools, treatment providers, and other individuals identified by the family as part of the youth’s support system.
Promote family and youth involvement in identifying goals, strengths, needs, supports, and appropriate interventions.
Treatment Team Facilitation
Facilitate regularly scheduled wraparound and treatment team meetings.
Coordinate participation from appropriate team members, which may include mental health professionals, educators, foster care representatives, probation officers, medical providers, community agencies, family supports, and other service providers.
Encourage effective communication and collaboration among members of the treatment team.
Ensure meetings remain focused on the youth’s identified goals, strengths, needs, progress, and barriers to success.
SED Waiver Enrollment and Services
Coordinate referrals and assist families through the initial SED Waiver enrollment process.
Educate youth, families, employees, treatment team members, and external partners regarding available SED Waiver services, eligibility requirements, program expectations, and applicable procedures.
Assist families with navigating behavioral health and community-based service systems.
Coordinate authorized waiver services based on identified client needs and approved plans of care.
Plans of Care
Work closely with insurance and managed care providers to develop, coordinate, implement, and maintain individualized plans of care.
Ensure plans of care reflect the youth’s identified strengths, behavioral health needs, goals, supports, services, and desired outcomes.
Monitor implementation of plans of care and evaluate the effectiveness of services in achieving established goals.
Document significant changes in the youth’s circumstances, functioning, needs, or services and revise plans of care as appropriate.
Reconvene the wraparound team at least every 90 days, annually, and as otherwise required to review progress and update the plan of care.
Coordinate modifications to services when current interventions are no longer meeting the youth’s identified needs.
Case Management
Maintain an assigned caseload while providing ongoing case management and SED Waiver services.
Maintain regular contact with youth, families, and treatment team members consistent with program requirements and individual needs.
Identify barriers to treatment and assist families with accessing appropriate behavioral health, medical, educational, social, financial, and community resources.
Advocate for youth and families when necessary to promote access to appropriate services and supports.
Support continuity of care during transitions between providers, schools, placements, levels of care, or other service systems.
Documentation and Compliance
Complete timely, accurate, and clinically appropriate documentation of services, interventions, meetings, contacts, progress, and client needs.
Maintain client records in accordance with Kanza policies, Medicaid requirements, SED Waiver requirements, and applicable State and federal regulations.
Ensure services are provided and documented in accordance with Medicaid billing and service-delivery guidelines.
Maintain client confidentiality and comply with HIPAA, organizational privacy policies, and professional standards.
Complete required assessments, care plans, authorizations, reports, and other program documentation within established timeframes.
Collaboration and Communication
Maintain effective working relationships with Kanza employees, families, schools, community organizations, healthcare providers, insurance providers, and other partnering agencies.
Communicate client needs, changes, concerns, and progress to appropriate treatment team members.
Participate in internal meetings, staffing meetings, trainings, and other activities as assigned.
Demonstrate professional communication, appropriate boundaries, and respect when working with clients, families, coworkers, and community partners.
Training and Professional Development
Complete required SED Waiver, case management, crisis intervention, and other applicable training within 60 days of hire, as required by the State of Kansas and Kanza.
Maintain all required annual training, certifications, and competencies.
Remain knowledgeable regarding changes to SED Waiver services, Medicaid requirements, documentation standards, and community resources.
Transportation and Community-Based Services
Travel throughout Kanza’s service area and to other locations as necessary to provide services, attend meetings, coordinate care, or meet organizational needs.
Safely operate a company vehicle when assigned or authorized.
Maintain a valid driver’s license and acceptable driving record consistent with Kanza requirements.
Perform other duties and responsibilities as assigned based on client, program, departmental, and organizational needs.
QualificationsREQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Bachelor’s degree in human services, social services, psychology, sociology, behavioral health, or a related field preferred; or an equivalent combination of education and relevant human-services experience.
In the absence of a bachelor’s degree, a minimum of four years of relevant human-services experience is required.
Must be at least 21 years of age.
Experience working with children, adolescents, and families preferred.
Experience working with individuals diagnosed with Serious Mental Illness (SMI), Serious Emotional Disturbance (SED), or Substance Use Disorder (SUD) preferred.
Knowledge of community-based behavioral health services, case management principles, and family-centered care preferred.
Ability to coordinate services involving multiple providers, agencies, and support systems.
Strong organizational, prioritization, and time-management skills.
Ability to manage multiple deadlines, appointments, client needs, and documentation requirements.
Excellent verbal and written communication skills.
Strong interpersonal, problem-solving, conflict-resolution, and collaboration skills.
Ability to facilitate meetings involving clients, families, professionals, and community partners.
Ability to work independently while also functioning effectively as part of an interdisciplinary team.
Ability to maintain professional boundaries and protect confidential information.
Ability to appropriately respond to stressful, challenging, or crisis situations.
Proficiency with computers, Microsoft Office applications, electronic health records, and other technology necessary to perform assigned duties.
Ability to learn and comply with Medicaid, SED Waiver, State of Kansas, and organizational documentation and service requirements.
Must successfully complete all required pre-employment screenings, including applicable background checks and drug screening.
Valid driver’s license with an acceptable driving record and ability to safely operate a company vehicle.
PHYSICAL DEMANDS
The physical requirements described below are representative of those necessary to successfully perform the essential functions of this position:
Ability to remain stationary, including sitting or standing, for extended periods.
Ability to frequently move between offices, client homes, schools, community locations, and other worksites.
Ability to enter and exit vehicles throughout the workday.
Ability to lift, carry, push, pull, or otherwise move items weighing up to approximately 10 pounds.
Frequent and repetitive use of hands, wrists, fingers, and arms when operating computers, phones, electronic devices, and other office equipment.
Ability to communicate effectively in person, by telephone, electronically, and through other methods necessary to exchange information.
Ability to perform job duties in varying indoor and outdoor conditions, including changes in weather and temperature.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
WORKING ENVIRONMENT
Work is performed in a variety of settings, including Kanza offices, schools, client homes, community locations, treatment team meetings, and other locations necessary to provide services.
The position requires regular travel between worksites and community locations and may require the use of a company vehicle. Employees may encounter a wide variety of home, school, community, and environmental conditions while providing services.
The position involves regular interaction with youth and families experiencing significant behavioral health, social, emotional, or environmental challenges. Employees may occasionally encounter high-stress situations, crisis situations, emotionally distressed individuals, or individuals displaying verbally or physically aggressive behaviors.
Employees are expected to follow all applicable safety, crisis-response, confidentiality, professional-boundary, and organizational procedures.
GENERAL JOB DUTIES DISCLAIMER
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. It is not intended to be an exhaustive or all-inclusive list of every duty, responsibility, activity, qualification, or requirement associated with the position. Kanza Mental Health & Guidance Center reserves the right to assign, modify, add, or remove duties and responsibilities based on client, program, departmental, regulatory, and organizational needs.
EMPLOYMENT AND COMPENSATION DISCLAIMER
Employment with Kanza Mental Health & Guidance Center, Inc. is at will, meaning either the employee or Kanza may terminate the employment relationship at any time, with or without notice or cause, subject to applicable law.
Any wage, salary, compensation range, schedule, benefits information, or other employment terms associated with this position are subject to change based on organizational needs, funding, applicable laws and regulations, employee qualifications, experience, licensure, internal compensation structures, and other relevant factors. Nothing contained in this job description constitutes an employment contract or guarantee of continued employment, compensation, hours, benefits, or assignment.