Case Manager

JOB SUMMARY:

This position provides administrative, clerical, and case management support to the Program Coordinator within Treatment Services. The incumbent prepares, updates, and maintains participant files; manages program databases; coordinates participant services; schedules community service and drug screening; maintains confidentiality of participant and office information; and provides accurate reporting to support program operations and grant requirements. [If assigned to Drug Court, all case managers will also work closely with senior case manager regarding daily tasks as it relates to Drug Court.]

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Facilitate participant job search requirements.

Track compliance with program sanctions and community service requirements.

Schedule participant drug screening and ensure accurate tracking of results and compliance.

Facilitate program orientation for new program participants.

Serve as initial point of contact for participant calls and office visits, including medication approvals, address changes, and leave requests.

Notify participants of program sanctions and tracks incentives and sanctions.

Prepare, update, and maintain participant files in accordance with agency policy.

Maintain accurate participant demographic and program status data for grant reporting.

Maintain program database and ensure timely, accurate updates.

Track participant fee collection, maintain documentation, and prepare program deposits per agency policy.

Obtain and maintain accurate information from treatment providers.

Maintain confidentiality of all participants and office information as required by federal law.

Attend status review meetings and court sessions as scheduled.

Prepare court spreadsheets, certificates, cards, incentives, and related materials.

Prepare program graduation materials, including certificates, programs, and refreshments.

Provide accurate reports to the Program Coordinator to support grant objectives.

Develop individualized case plans with each participant.

Facilitate regular meetings with program participants to review case plan goals.

Provide community resources to participants when necessary.

Maintain home visit records for Community Policing teams and enter information into the agency database.

Assist with drug screen collection as needed.

Develop and maintain effective working relationships with internal departments, external agencies, and the public.

Operate a personal computer and various software applications, including database systems and office productivity tools.

Maintain regular and predictable attendance.

Perform other related duties as required.

Minimum Qualifications: 

Education and Experience:

· Bachelor’s degree in Criminal Justice, Psychology, Social Work, Business Administration, or a related field preferred. Two years of case management experience preferred with knowledge of criminal justice, substance use disorder, mental health, and/or child abuse/neglect cases or an equivalent combination of education, training, and experience.

· Background in or understanding of addictions and mental health preferred.

· Must be familiar with HIPAA and Federal Confidentiality guidelines.

Licenses and Certifications

· Must maintain all professionally related certifications.

Knowledge, Skills and Abilities: 

County organizational structure and Treatment Services operations.

Must be detail-oriented and able to work in a fast-paced environment with limited supervision.

Criminal justice, substance use disorder, mental health, and case management processes.

Bilingual proficiency in Spanish and English, preferred for DUI Court.

Strong organizational skills and attention to detail.

Proficiency with personal computers, databases, and related software applications.

Strong oral and written communication skills.

Ability to develop and maintain positive customer relations.

Maintain confidentiality and handle sensitive information.

Develop and maintain effective working relationships.

Provide accurate reporting and documentation.

Work independently and collaboratively in a team environment.

Physical Ability

Essential functions continuously require the ability to remain in a stationary position; operate a computer and office machinery; think analytically; handle stress; concentrate; remember details; observe; make decisions; adjust to change; direct others; meet deadlines; stay organized; use math/calculations; and type.

Functions frequently require moving about the office and transporting items up to 10 lbs.

Functions occasionally require bending, twisting, reaching overhead, pushing/pulling, and repetitive use of hands/arms/legs. Incumbents may be required to be on-call and work irregular hours.

Sensory Requirements

Essential functions require effective verbal and written communication and hand-eye coordination for equipment use.

Environmental Factors

Essential functions require the ability to work independently or with others in an office environment