Case Manager

About the Role:

The Case Manager plays a pivotal role in coordinating comprehensive care and support services for individuals and families within the health care and social assistance sector. This position is responsible for assessing client needs, developing personalized care plans, and facilitating access to appropriate resources to promote well-being and recovery. The Case Manager collaborates closely with multidisciplinary teams, including mental health professionals, social workers, and community organizations, to ensure seamless service delivery and continuity of care. A key outcome of this role is to empower clients through advocacy, crisis intervention, and conflict resolution, ultimately improving their quality of life and supporting successful discharge planning. The Case Manager must maintain detailed documentation and monitor client progress to adapt care strategies effectively and meet evolving needs.

Minimum Qualifications:

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field.
• Minimum of two years of experience in case management or social services within a healthcare or community setting.
• Knowledge of mental health principles, crisis intervention techniques, and child welfare systems.
• Strong understanding of discharge planning processes and community resource networks.
• Excellent communication, documentation, and organizational skills.

Preferred Qualifications:

• Master’s degree in Social Work (MSW) or related discipline.
• Certification in Case Management (CCM) or equivalent credential.
• Experience working with diverse populations, including children and families in child welfare contexts.
• Training in conflict resolution and trauma-informed care approaches.
• Familiarity with electronic health records (EHR) and case management software.

Responsibilities:

• Conduct comprehensive assessments of clients’ physical, emotional, and social needs to develop individualized care plans.
• Coordinate and facilitate access to social services, mental health resources, and community support programs.
• Provide crisis intervention and conflict resolution to support clients during periods of acute distress or instability.
• Collaborate with healthcare providers, social service agencies, and child welfare organizations to ensure integrated care delivery.
• Develop and implement discharge plans that promote client safety, independence, and continuity of care post-service.
• Maintain accurate and timely documentation of client interactions, care plans, and progress notes in compliance with regulatory standards.
• Advocate on behalf of clients to secure necessary services and resources while respecting their rights and preferences.
• Monitor and evaluate client outcomes to adjust interventions and support as needed.

Skills:

The required skills such as case management, social services, and crisis intervention are essential for assessing client needs and coordinating appropriate care plans effectively. Mental health knowledge and human services expertise enable the Case Manager to address complex emotional and psychological challenges while providing compassionate support. Proficiency in discharge planning ensures clients transition smoothly from institutional care to community-based services, reducing the risk of relapse or readmission. Conflict resolution skills are applied daily to manage disputes and facilitate positive outcomes for clients and their families. Additionally, familiarity with child welfare practices allows the Case Manager to advocate for vulnerable children and collaborate with protective services to ensure their safety and well-being.