Case Manager

Who We Are 

Brave Space Alliance (BSA) is a Black- and Trans-founded LGBTQ+ focused community center on Chicago's South Side that welcomes and serves all who come through our doors with affirming, culturally competent resources, programming, and services.  We strive to empower, embolden, and educate each other through mutual aid, knowledge-sharing, and the creation of community-sourced resources as we build a world of liberty and justice for all. 

Position Summary 

The Case Manager plays a critical role in building trust within communities historically harmed by systems of care. This position goes beyond service linkage; it centers dignity, safety, and self-determination for LGBTQ+ individuals navigating housing instability, economic hardship, health inequities, and systemic barriers. This role requires strong relational skills, the ability to remain grounded in high-acuity environments, and a deep commitment to culturally responsive, community-based support. 

Responsibilities 

Client Support & Advocacy 

• Conduct comprehensive intake assessments and develop individualized service plans. 

• Maintain an active caseload of approximately 25–40 clients (or as assigned). 

• Provide referrals and warm handoffs to housing, healthcare, behavioral health, public benefits, and other essential services. 

• Advocate for clients to ensure access to affirming, culturally competent, and trauma-informed providers. 

• Support clients navigating systemic barriers, including homelessness, re-entry, public benefits systems, and criminal legal involvement. 

• Provides responsive, cross-functional support to program staff to ensure continuity of services and team effectiveness. 

Case Management 

• Maintain accurate, timely, and confidential documentation in compliance with organizational and legal standards (within 48 hours of client contact). 

• Monitor client progress and adjust service plans as needed. 

• Conduct consistent follow-ups to ensure continuity of care and stability. 

• Maintain professional boundaries while working within a community-centered space. 

Crisis Intervention 

• Respond to urgent client needs including housing displacement, interpersonal violence, and mental health crises. 

• Utilize trauma-informed, harm reduction, and de-escalation practices. 

• Remain regulated and grounded while supporting individuals in crisis. 

• Understand and adhere to mandated reporting requirements where applicable. 

Community Engagement 

• Represent BSA at outreach events and community initiatives as needed. 

• Build and maintain relationships with affirming service providers and community partners. 

Data & Reporting 

• Track service delivery, client outcomes, and program metrics aligned with grant and organizational requirements. 

• Enter and maintain data in designated case management systems. 

• Contribute to impact reporting by documenting measurable outcomes and client narratives while maintaining confidentiality 

• Attend weekly supervision meetings with Behavioral Health Manager, bi-weekly Programs Team meetings, and monthly all-staff meetings. 

• Other duties, as assigned. 

Skills 

• Strong interpersonal and relational communication skills. 

• Ability to maintain confidentiality and uphold ethical standards. 

• Experience working in high-acuity, fast-paced environments. 

• Cultural humility and commitment to LGBTQ+, Black, Brown, and trans communities. 

• Strong organizational and documentation skills. 

• Crisis intervention and de-escalation abilities. 

• Proficiency in Microsoft Office and case management/data systems. 

Qualifications 

Required: 

• Bachelor’s degree in Social Work, Human Services, or related field — or equivalent lived experience and community-rooted leadership. 

• 2–3 years of experience in case management or direct service work. 

• Familiarity with trauma-informed care and harm reduction frameworks. 

• Experience working with LGBTQ+ and BIPOC communities. 

Strongly Preferred: 

• Knowledge of housing systems, public benefits, and social service navigation. 

• Experience supporting individuals experiencing homelessness or housing instability. 

• Bilingual (English/Spanish). 

Compensation & Benefits 

• Annual salary is in the range of $55,000-$65,000, commensurate with experience.  

•  100% employer-paid medical, dental, and vision coverage for employees. 

• 20 days of accrued PTO in the first year.  

• 11 paid holidays. 

• Retirement plan with employer match 

Inclusive Hiring Statement 

Brave Space Alliance is an equal opportunity employer and welcomes diversity in its workforce. BSA recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.