Case Manager

Job Title: Case Manager

Reports to: Clinical Director

Location: Northpoint Colorado (Adult inpatient in Loveland, CO)

Schedule: Sunday-Wednesday 8am-6:30pm 

Compensation: $26-30/hour

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY: As a member of the Northpoint team, the Case Manager is responsible for helping patients secure resources, community services, and work collaboratively with the multidisciplinary team to provide ongoing support and communication to Northpoint patients. In addition, the Case Manager will co-facilitate groups, take on training responsibilities, environmental safety and cleanliness initiatives, inventory tracking, and case management services. The Case Manager will work under the direction of clinical leadership, counseling staff, and the multidisciplinary team to coordinate care for all patients in our care. The Case Manager will complete all documentation associated with these duties in a professional and timely manner.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE:

• Coordinate training for clinical support staff and incoming new hires
• Complete initial intake, and assist with orientation, for new patients
• Drive company vehicle for official and approved and business; ensure safe transport of patients
• Interact routinely with patients, observe behaviors and communicate significant observations to clinical staff
• Document information regarding patient care and behavior as required in the policies and procedures
• Utilize de-escalation skills when exposed to volatile patients to maintain personal safety while also ensuring safety for the patients and other individuals on the unit
• Participate in maintenance of a clean, orderly and safe environment, and report needs for repairs and maintenance to appropriate staff
• Assist in admissions and discharges of patients as assigned
• Assist nursing and counseling staff in responding to emergency situations
• Collaborate with patients (and their families, when applicable) to develop person- centered case plans targeting health, housing, legal, employment, education, and psychosocial needs
• Document all case management sessions accordingly within the patient chart
• Facilitate access to community resources, benefits, housing, and legal support
• Act as a liaison with external agencies, healthcare providers, courts, and other stakeholders
• Offer trauma-informed, culturally sensitive services using modalities such as motivational interviewing
• Track patient progress through regular check-ins and adjust treatment plans as necessary
• Conduct and assist with activity groups as assigned, and document timely according to policies and procedures
• Assist patients with scheduling community appointments. Complete all needed documentation required in Aftercare Plan.
• Provide facilitation and co-facilitation of approved group sessions
• Create and assist in updating treatment plans
• Create educational curriculum as directed
• Provide resourcing for crisis intervention (safety plans, contacting support, risk assessments, etc)
• Assist patients in maintaining attendance to the program
• Administrative duties that support the clinical team
• Strive to ensure that patient’s care at various locations is connected, and there are no gaps in care or communication
• Assist with the referral process when needed
• Serve patients in person and in multiple care settings (such as virtually)
• Adhere to all company policies and procedures
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Other clinically appropriate services and special projects as assigned
• Coordinate care with Medicaid providers including Case Management meetings and follow up care. Complete all needed documentation required by Medicaid.

QUALIFICATIONS/REQUIREMENTS:

• Bachelor’s degree in Social Work or comparable education preferred; equivalent professional experience will be considered in lieu of degree
• 1+ year of experience in a patient care setting required
• Must be at least twenty-one (21) years of age
• Must have a valid drivers’ license and a safe driving record
• Strong communication skills and able to manage multiple priorities concurrently; organizationally savvy
• Must have knowledge of Northpoint’s mission and a willingness to embrace and actively support the unique culture and core values of Northpoint, and our work
• Personal recovery experience not required, however, knowledge of recovery support systems and 12-Step programs preferred
• Developed interpersonal and engagement skills
• Experience with a growing company with multiple entities and geographic locations preferred
• Must hold strong personal boundaries and able to build rapport with patients

PREFERRED KNOWLEDGE AND SKILLS:

• Excellent organizational abilities
• Excellent written and oral communication skills
• Attention to detail and accuracy
• Patient service oriented (both internal and external)
• Creative and persistent problem solver
• Able to handle confidential material in a reliable manner
• Ability to interact and communicate with individuals at all levels of organization
• Strong interpersonal skills to handle sensitive situations and confidential information
• Ability to multi-task and prioritize workload in a fast-paced environment
• Proficiency with Microsoft Office Suite and EMR systems

FULL-TIME BENEFITS INCLUDE:

• Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
• 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
• 100% Employer Paid Employee Assistance Program
• Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
• Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
• Generous Paid Time Off plan
• Employee Referral Bonuses
• 401K Retirement Plan & Employer Match

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.