Case Management Specialist

Job DetailsLevel: ExperiencedJob Location: Mavagi Enterprises Inc - San Antonio, TX 78249Position Type: Full TimeEducation Level: High SchoolSalary Range: $65,000.00 - $75,000.00 SalaryTravel Percentage: Up to 25%Job Shift: DayJob Category: Nonprofit - Social ServicesThis Role Is Not For Everyone. It Might Be For You.

For over 25 years, Mavagi Enterprises has created meaningful employment for veterans and people with disabilities through federal contracts under the AbilityOne/JWOD Program. We are a mission-driven, people-first organization and we are looking for a Case Management Specialist who moves with urgency, documents with precision, and genuinely cares about the humans whose files sit on their desk.

You notice when a case file is drifting and you close the loop before anyone has to ask. You can sit across from an employee having a hard day and make them feel seen, not processed. You know your way around JWOD/AbilityOne requirements, and you don’t flinch when an audit shows up. And when a beneficiary needs more than case management, you know how to refer them somewhere that can actually help.

If that sounds like you, keep reading.

Responsibilities

Case File Management and Compliance


Create and manage case files and disability documentation in accordance with JWOD/AbilityOne, federal, state, and county regulations
Complete written assessments for every employee with a disability to confirm qualification under JWOD/AbilityOne and that Mavagi Enterprises is making all accommodations as necessary
Ensure files meet requirements to pass internal and external audits without last-minute scrambling
Maintain updated records on all Case Management platforms with accuracy and on time
Flag documentation gaps proactively before they become audit findings


Vocational Assessment and Employee Support


Conduct vocational assessments for current and new employees in support of ongoing eligibility and individual development
Develop accurate, personalized analysis plans with clear goals and objectives that promote employment opportunities
Develop and monitor individual Work Plan records and track the number of clients served
Provide training to supervisory personnel so they can help employees with disabilities succeed on the job
Provide crisis intervention and counseling or refer out when employees need more than case management, because we lead with humanity


Ticket-to-Work and Beneficiary Services


Deliver employment services to beneficiaries who have assigned their Ticket-to-Work to Mavagi Enterprises
Provide accurate information on Ticket-to-Work services and initiatives to relevant audiences
Maintain regular contact with beneficiaries and conduct monthly and quarterly follow-up activities
Provide ongoing, comprehensive case management, enter activities, monitor service dates, and extend or close activities as required
Provide job development activities to assist clients in meeting their employment goals


Outreach, Recruiting, and Administration


Submit timely and accurate status reports to the President, including clients served, services delivered, and outreach activities
Conduct outreach and referrals to beneficiaries, family members, community partners, and service providers
Assist in recruiting quality employees in accordance with Mavagi Enterprises’ mission
Research complex challenges and develop the procedures, documents, and forms needed to solve them
Perform other duties and special projects as assigned

QualificationsRequired


Bachelor’s degree in Human Resources or a related field, or a comparable combination of formal education and work experience
Minimum 2 years of experience working with persons with disabilities, preferably with organizations providing employment services
Working knowledge of employment law including ADA, EEO, FMLA, workers’ compensation, wage and hour, labor law, and JWOD/AbilityOne guidelines
Excellent written and verbal communication, you can write a formal assessment and have a real conversation with an employee who is struggling
Strong organizational skills and the ability to manage multiple priorities without losing momentum
Intermediate to advanced computer literacy
Valid driver’s license
Ability to pass a background check and meet all contract screening requirements
Ability to perform the physical demands of the role for extended periods with or without assistance, including viewing a computer screen, using a keyboard, and answering phones


Preferred


Experience in employment services, vocational rehabilitation, or working with persons from diverse backgrounds
Experience in a government contracting or regulated environment
Familiarity with the AbilityOne program, SourceAmerica, or other disability employment frameworks
Ability to make clear, confident presentations to staff and external partners


What We Value Over a Resume

If you don’t check every box but you have a track record of doing careful work with vulnerable populations, communicating without being asked, and finishing what you start, we still want to hear from you. Experience working alongside or in service of people with disabilities carries real weight here regardless of how you came by it.

 

Skills


Case management and file documentation — Expert
Employment law and compliance, ADA, EEO, FMLA, JWOD — Expert
Vocational assessment and individualized planning — Expert
Written documentation and formal assessments — Expert
Relationship building across diverse populations — Expert
Crisis response and appropriate referral — Intermediate
Training and presentation delivery — Intermediate
Job development and community outreach — Intermediate
Independent decision making and prioritization — Intermediate
AbilityOne/JWOD program knowledge — Intermediate


Certifications

Strongly Preferred


CRC (Certified Rehabilitation Counselor)


Nice to Have


CESP (Certified Employment Support Professional)
CDEI (Certified Disability Employment Initiative)