Career Coach and Outreach Coordinator (Employment & Training Analyst, Senior)

This is a Time-Limited position.

Job Code: 92020  Salary Grade: 17  FLSA: Exempt 

Salary Range: $52,266 - $68,207 - $84,148

The Career Coach is responsible for guiding participants through workforce program enrollment, career planning, supportive service navigation, employment readiness, and job search preparation while leading outreach efforts that increase awareness of DeKalb WORKS workforce opportunities throughout the community. The position supports participant success by combining individualized coaching, workforce-focused case management, job readiness facilitation, and community engagement to connect DeKalb County residents to employment, training, and career advancement opportunities.

The position will provide on-site career services at the South DeKalb Day Center to individuals experiencing homelessness or housing instability. Using a person-centered, trauma-informed approach, the Career Coach and Outreach Coordinator will help participants identify employment goals, address barriers to work, access community resources, and connect to training, employment, and supportive services that promote greater economic stability.

Essential Duties and Responsibilities

Career Coaching and Participant Support

• Develop individualized employment and career plans based on participant goals, skills, and barriers. 
• Provide one-on-one coaching related to career exploration, goal setting, work readiness, and job retention. 
• Assist participants with resume development, interview preparation, job search strategies, and workplace expectations. 
• Monitor participant progress throughout training, employment, and follow-up periods. 
• Connect participants to supportive services that reduce barriers to participation, including transportation, childcare referrals, work-related tools, and other approved supports. 
• Maintain regular communication with participants to encourage engagement and successful completion. 
• Provide on-site career coaching, job readiness preparation, and workforce-focused case management to South DeKalb Day Center participants who are experiencing homelessness or housing instability.
• Conduct initial assessments to identify employment history, education, vocational interests, job readiness needs, work-related barriers, access to identification documents, digital access, transportation needs, and immediate supportive service needs.
• Develop individualized employment and stabilization plans that identify short-term action steps, career goals, referrals, milestones, and follow-up activities.
• Facilitate job readiness workshops and individual instruction on resume development, interviewing, job search strategies, workplace expectations, professional communication, digital job search skills, and job retention.
• Provide direct assistance with online job applications, resume uploads, email access, employment-related forms, and navigation of job search platforms.
• Coordinate warm referrals to WIOA services, education and training programs, employers, job placement resources, housing and shelter providers, benefits assistance, transportation resources, and other community-based supports, as appropriate.
• Maintain regular contact with participants and Day Center partners to encourage participation, track progress, reduce disengagement, and support successful connection to employment, training, and supportive services.
• Document services, referrals, workshop participation, case notes, participant progress, and employment outcomes in accordance with WorkSource DeKalb and County requirements.

South DeKalb Day Center Career Services and Case Management

Case Coordination

• Maintain accurate participant records, service documentation, case notes, and follow-up activity in program systems. 
• Ensure participant files are complete and compliant with program requirements. 
• Coordinate referrals to training providers, employer partners, and supportive service resources. 
• Track participant milestones, credentials earned, and employment outcomes. 
• Coordinate with South DeKalb Day Center staff and partner agencies to support timely participant referrals, follow-up, and continuity of workforce-focused case management services.

Outreach and Community Engagement

• Build relationships with referral partners including community-based organizations, educational institutions, and social service providers. 
• Coordinate information sessions, workshops, and outreach presentations that explain available workforce opportunities. 
• Support public awareness campaigns that promote workforce services to underserved populations. 

Collaboration and Reporting

• Collaborate with job developers, business services staff, and program leadership to align participant preparation with employment opportunities. 
• Prepare outreach reports, recruitment summaries, and participant engagement updates. 
• Participate in team meetings and program planning efforts. 

Minimum Qualifications

• Bachelor’s degree in human services, workforce development, education, social work, public administration, or related field preferred. 
• Experience in workforce development, case management, career counseling, outreach, education, or community engagement. 
• Experience serving individuals experiencing homelessness, housing instability, economic hardship, or other significant barriers to employment is strongly preferred.
• Strong communication and relationship-building skills. 
• Ability to work effectively with diverse populations and individuals facing barriers to employment. 
• Strong organizational and documentation skills. 
• Ability to provide services in a respectful, person-centered, trauma-informed, and culturally responsive manner.

Preferred Knowledge

• Knowledge of Workforce Innovation and Opportunity Act workforce service models 
• Understanding of workforce barriers and supportive service strategies 
• Familiarity with DeKalb County community resources 
• Experience using case management systems 
• Knowledge of community resources related to housing and shelter, food access, transportation, public benefits, identification recovery, behavioral health, and other supportive services.
• Understanding of trauma-informed service delivery, motivational interviewing, and strategies for engaging individuals facing multiple barriers to employment.
• Experience facilitating job readiness, career exploration, or employment preparation workshops.

Performance Measures

• Number of South DeKalb Day Center participants receiving career coaching, job readiness services, or workforce-focused case management.
• Number of job readiness workshops facilitated and participant workshop attendance rates.
• Number of participants referred to workforce programs, training, employment opportunities, housing and supportive service providers.
• Participant engagement, completion of individualized employment plans, and progress toward employment or training milestones.