Career Coach and Outreach Coordinator (Employment & Training Analyst, Senior)

Job Code: 92020 Salary Grade: 17 FLSA: Exempt 

$52,266 - $68,207 - $84,148

Essential Duties and Responsibilities

Career Coaching and Participant Support

• Conduct intake, orientation, and initial assessment of participants entering DeKalb WORKS programs. 
• Develop individualized employment and career plans based on participant goals, skills, and barriers. 
• Provide one-on-one coaching related to career exploration, goal setting, work readiness, and job retention. 
• Assist participants with resume development, interview preparation, job search strategies, and workplace expectations. 
• Monitor participant progress throughout training, employment, and follow-up periods. 
• Connect participants to supportive services that reduce barriers to participation, including transportation, childcare referrals, work-related tools, and other approved supports. 
• Maintain regular communication with participants to encourage engagement and successful completion. 

Case Coordination

• Maintain accurate participant records, service documentation, case notes, and follow-up activity in program systems. 
• Ensure participant files are complete and compliant with program requirements. 
• Coordinate referrals to training providers, employer partners, and supportive service resources. 
• Track participant milestones, credentials earned, and employment outcomes. 

Outreach and Community Engagement

• Develop and implement outreach strategies to recruit eligible participants into DeKalb WORKS workforce programs. 
• Represent DeKalb WORKS at community meetings, workforce events, schools, faith-based organizations, libraries, and partner agencies. 
• Build relationships with referral partners including community-based organizations, educational institutions, and social service providers. 
• Coordinate information sessions, workshops, and outreach presentations that explain available workforce opportunities. 
• Support public awareness campaigns that promote workforce services to underserved populations. 

Program Promotion and Communications

• Assist in distributing outreach materials, flyers, digital communications, and program announcements. 
• Support recruitment efforts for targeted workforce initiatives, sector-based training cohorts, youth programming, and special projects. 
• Gather participant success stories and community feedback to strengthen outreach strategies. 

Collaboration and Reporting

• Collaborate with job developers, business services staff, and program leadership to align participant preparation with employment opportunities. 
• Prepare outreach reports, recruitment summaries, and participant engagement updates. 
• Participate in team meetings and program planning efforts. 

Minimum Qualifications

• Bachelor’s degree in human services, workforce development, education, social work, public administration, or related field preferred. 
• Experience in workforce development, case management, career counseling, outreach, education, or community engagement. 
• Strong communication and relationship-building skills. 
• Ability to work effectively with diverse populations and individuals facing barriers to employment. 
• Strong organizational and documentation skills. 

Preferred Knowledge

• Knowledge of Workforce Innovation and Opportunity Act workforce service models 
• Understanding of workforce barriers and supportive service strategies 
• Familiarity with DeKalb County community resources 
• Experience using case management systems 

Performance Measures

• Number of participants recruited 
• Enrollment completion rates 
• Participant retention in services  
• Training completion outcomes 
• Employment placements and follow-up engagement