Employment Type:

Shift:

Description:

Position Purpose

The Care Coordinator is responsible for coordinating services, support, and resources to ensure individuals receive high‑quality, person‑centered care. This role serves as a key liaison among individuals, internal teams, and external providers to promote continuity of care, safety, and positive outcomes.

What will you do:

• Serve as the primary point of contact for care-related communication and problem-solving
• Facilitate referrals and connections to community resources, medical providers, and support services
• Monitor service delivery, identify gaps, and recommend adjustments as needed
• Coordinate resident admissions, orientations, and discharges in compliance with state, county, and organizational requirements.
• Advocate for individuals to ensure their needs, preferences, and rights are respected
• Respond to concerns or incidents and support resolution according to policy
• Collaborate with supervisors and leadership to support program goals and outcomes

Minimum Qualifications

• Bachelor’s degree and 3 years of related experience OR associate’s degree and 4 years of related experience OR a High School Diploma and 9 years of related experience.
• Valid Driver’s license and Ability to operate an organizational vehicle
• Act 33/34/73 clearances

• Pre-employment drug screen
• Knowledge of community resources, service systems, and care planning processes
• Strong organizational, communication, and problem-solving skills
• Ability to work independently and manage multiple priorities
• Proficiency with documentation systems and basic computer applications

POSITION HIGHLIGHTS/BENEFITS:

• WORK SCHEDULE: This is a Non-Exempt (hourly) position.  Primarily Monday through Friday daylight (8am-4pm) with flexibility to meet resident needs; some evenings, weekends, and holidays may be required.
• Great Benefit Package: (Benefits start Day 1 of employment): 403B with employer match; Paid Time Off (PTO); Medical, Dental, Vision; Life Insurance; Paid Holiday Days; Plus more………

ABOUT PITTSBURGH MERCY

• We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with individuals and families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care.
• Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: Mental illness and substance abuse; Physical health needs; Traumatic events or circumstances, including homelessness

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.