Care Coordinator, CF-DCF

Job DetailsJob Location: New Haven, CT 06511Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $23.08 - $29.54 HourlyTravel Percentage: Up to 25%Job Shift: DayEMPLOYER INFORMATION
Clifford Beers is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities. 

PURPOSE
Care Coordination is an integral component of the philosophy of care at Clifford Beers Community Care Center. The Child First Care Coordinator works collaboratively with the Child First Clinician as part of a dyadic team to deliver comprehensive, relationship-based, trauma-informed services to young children and their families in accordance with the Child First model.
The Child First Care Coordinator partners with families to identify strengths, promote resilience, reduce barriers to care, and improve child and family well-being through family-centered, culturally responsive, home- and community-based services. The Care Coordinator collaborates closely with the Child First Clinician to address social determinants of health, strengthen the parent-child relationship, coordinate services across systems, and connect families with community resources that support healthy child development.
Services include a combination of billable and non-billable activities based on each family's strengths, needs, priorities, and level of acuity. Services are delivered primarily in families' homes and community settings to maximize engagement, reduce barriers to care, and promote long-term success.
As a member of the Child First interdisciplinary team, the Care Coordinator participates in reflective supervision, interdisciplinary case consultation, and ongoing professional development to ensure fidelity to the Child First model and delivery of high-quality, evidence-based services.
This position requires a flexible work schedule, including three scheduled evenings per week until clinic closure at 8:00 p.m., to accommodate family availability and program needs.

 

DCF Child First Program Differential:

Employees assigned to the DCF Child First Care Coordinator position are eligible to receive a DCF Child First Program differential of $9,100 annually, paid in equal biweekly installments. Eligibility for this differential begins upon assignment to the position and is contingent upon continued funding for the DCF Child First program


KEY RESPONSIBILITIES

The essential functions of this position, include, but are not limited to: 


Interpersonal communication 
Establishing rapport with family members, schools and providers 
Engaging, educating, empowering families in a manner appropriate in fostering relationships that lead to the family’s success 
Tailor interactions to fit the tone, volume, and appropriate language for the client’s age and environment 
Collaboration and teamwork 
Collaborate and participate in internal and external meetings related to client care
Regular participation in staff meetings, team meetings, case conferences, and external trainings as needed  
Developing a shared understanding of respective roles and responsibilities of team members to ensure efficient collaboration 
Facilitating and monitoring implementation of each Plan of Care developed by the family’s team 
Maintain a flexible schedule that includes three scheduled late evenings per week to provide services to families who are working and require appointments after 5:00 p.m. 
Care planning & coordination 
Engage families in the community and regularly conduct home visits 
Linking multiple services, healthcare providers, and community resources to meet families’ needs
Ensuring flow and exchange of information among family members, the team, and linked providers/supports 
Documentation and Performance 
Maintain an active caseload of families to meet monthly, quarterly and yearly programmatic benchmarks and funder requirements 
Accurately document work in the organization’s electronic health record and other databases required by program 
Meet billable expectations as directed by the supervisor. 
Processing and determining appropriate eligibility 
Flex work hours to offer 3 late nights for families who require services after 5pm 
Ensure all communication and documentation are provided in accordance with organizational policies and in a manner that is culturally and linguistically appropriate for each family 
Perform related and appropriate duties as assigned 
Ensure documentation meets organizational standards, Child First program requirements, payer guidelines, billing requirements, and reimbursement expectations. 
Work collaboratively with the Child First Clinician as a dyadic treatment team to provide coordinated, relationship-based services to prenatal Caregivers and children birth through age five and their caregivers.
Utilize Infant and Early Childhood Mental Health (IECMH) principles to support healthy social-emotional development and strengthen caregiver-child relationships.
Partner with families using a strengths-based, family-driven approach that promotes family voice, choice, and self-determination.
Address social determinants of health by assisting families in accessing healthcare, housing, food security, transportation, childcare, financial assistance, educational resources, and other community support.
Coordinate services across multiple child- and family-serving systems to ensure integrated care.
Build collaborative relationships with pediatricians, Birth to Three providers, schools, childcare providers, Early Head Start, the Department of Children and Families (DCF), behavioral health providers, primary care providers, and other community partners.
Participate in reflective supervision, case consultation, Child First team meetings, and ongoing training to maintain fidelity to the Child First evidence-based model.
Support parent-child relationship strengthening through education, coaching, advocacy, and connection to appropriate community resources.
Promote family engagement and continuity of care by reducing barriers to treatment and encouraging active participation throughout the course of services.
Maintain fidelity to Child First model standards and organizational quality improvement initiatives.


TRAVEL


This role may require travel throughout the State of Connecticut.


ENVIRONMENTAL CONDITIONS 


Indoors, Environmentally controlled 
Close Physical Proximity to coworkers 


COMPETENCIES:
Must demonstrate the following competencies:

Diversity and Inclusion
Foster an environment in which all members of the CBCCC community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of CBCCC.  Employees must make every effort to:


Treat others with respect
Practice cultural humility
Elicit and welcome different points of view


Integrity
Act ethically with honesty and consistency regardless of the situation.  Employees must make every effort to:


Be accountable for his or her own actions
Make decisions based on what is better for the families and employees
Build and maintain trust among co-workers and our families
Uphold honesty in all actions 


Excellence
Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners.  Employees must make every effort to:


Utilize data and research to provide the highest quality of care 
Regularly participate in professional development to stay abreast of most recent and progressive practices
Promote continuous quality assessment and improvement


Communication: 
The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others.  Employees must make every effort to:

Oral Communication


Speak clearly and in an organized manner that can be easily understood
Express ideas concisely and respectfully
Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication
Hold themselves accountable for pitch, speed, tone and volume of voice while speaking
Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance


Written Communication


Write clear and concise sentences devoid of grammatical and spelling errors
Tailor writing style to the audience of the message
Write in a respectful and tactful manner


 

 

AAP Statement
Clifford Beers Community Care Center (CBCCC), is an Equal Opportunity Employer. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation, and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
QualificationsEDUCATION


Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Early Childhood Education, Public Health, or a related field preferred.
An equivalent combination of education and relevant experience may be considered.


EXPERIENCE


Experience providing care coordination, case management, family support, advocacy, or community-based services to children and families is preferred.
Experience providing care coordination, case management, family support, advocacy, or community-based services to children and families is preferred.
Experience working with infants, young children, caregivers, and families experiencing behavioral health, developmental, medical, or social needs.
Experience conducting home visits and providing services in community-based settings.
Experience collaborating within multidisciplinary teams and coordinating services across healthcare, behavioral health, education, early childhood, and social service systems.
Experience working with families impacted by trauma, poverty, housing instability, food insecurity, domestic violence, caregiver mental health concerns, substance use disorders, and other social determinants of health.
Experience connecting families with community resources and navigating complex service systems.
Experience maintaining accurate and timely documentation in an Electronic Health Record (EHR) and meeting productivity and documentation expectations.
Demonstrated ability to build trusting relationships with families using a strengths-based, family-centered, and trauma-informed approach.
Demonstrated commitment to diversity, equity, inclusion, cultural humility, and family 


SKILLS
The successful candidate will demonstrate:
Family Engagement


Strong relationship-building and engagement skills with children, caregivers, and families.
Ability to utilize family-centered, strengths-based, and trauma-informed practices.
Knowledge of child development and Infant and Early Childhood Mental Health principles.
Ability to support and strengthen caregiver-child relationships.


Care Coordination


Knowledge of community resources and the ability to effectively coordinate services across multiple systems.
Ability to advocate for families and navigate healthcare, behavioral health, education, housing, and social service systems.
Strong organizational skills with the ability to manage competing priorities.


Collaboration


Ability to function effectively as part of a dyadic clinical team and interdisciplinary treatment team.
Excellent communication and relationship-building skills with families, providers, and community partners.
Ability to participate in reflective supervision and incorporate feedback into professional practice.


Technical


Excellent written and verbal communication skills.
Proficiency with Electronic Health Records and Microsoft Office applications.
Strong documentation, time management, and organizational skills.


REQUIREMENTS


Valid driver's license, reliable transportation, and the ability to travel throughout the service area to provide home- and community-based services. 


PHYSICAL ABILITIES 


20 % of the time is spent making repetitive motions 
50 % of the time spent sitting 
10 % walking, bending, standing, stooping, crouching or kneeling 
20 % of the time is spent using hands to type, write, or use controls 
Reasonable accommodations may be made to enable individuals with disabilities to perform  the essential functions