Bilingual Licensed Intake Coordinator (LPC/LSW)

Closing Date: December 06, 2026, or open until filled

Job Type: Full-Time | Location: Chicago, IL (Community-Based)

Make a Difference. Create Access. Connect People to Care.

Family Solutions is seeking a compassionate, organized, and clinically skilled Intake Coordinator to join our growing team. This position is ideal for a behavioral health professional who is passionate about helping individuals and families access mental health services and ensuring that clients receive the appropriate care from the very beginning of their journey.

The Intake Coordinator plays an essential role in connecting individuals to services, conducting initial clinical assessments, developing individualized treatment plans, and coordinating care with families, schools, healthcare providers, and community partners.

If you are a strong communicator, work well independently, and enjoy combining clinical assessment with care coordination and community-based engagement, we would love to meet you.

What You'll Do

• Connect Clients to Care: Contact individuals and families referred for services within 24 hours of receiving a referral. Support Family Solutions' no-wait-time policy by maintaining timely communication, follow-up, and coordination throughout the intake process.

• Conduct Initial Intakes: Complete initial intake activities in accordance with Family Solutions protocols, gathering relevant information to determine client needs, service eligibility, and appropriate next steps.

• Complete Clinical Assessments: Conduct comprehensive, person-centered, culturally responsive, and trauma-informed diagnostic assessments. Evaluate mental status, current and historical clinical information, risk and protective factors, strengths, needs, abilities, and client preferences.

• Determine Appropriate Services: Formulate diagnostic impressions using DSM-5 criteria and identify the appropriate level and intensity of medically necessary behavioral health services. Recognize when additional assessments, outside referrals, or alternative recommendations may be appropriate.

• Develop Individualized Treatment Plans: Collaborate with individuals served and, when appropriate, their families or support systems to develop individualized treatment plans that reflect identified needs, personal strengths, treatment preferences, and medically necessary services. Complete treatment plans as soon as possible, but no later than seven days.

• Coordinate Care and Resources: Establish communication with schools, primary care providers, previous mental health providers, community agencies, and other relevant service providers to gather records and facilitate continuity of care.

• Facilitate Medication Management: Coordinate initial medication evaluation and ongoing medication management appointments to support timely access to appropriate psychiatric services.

• Support Client Engagement: Maintain communication with individuals and families throughout the intake and admission process, address barriers to engagement, and ensure clients understand the services available to them.

• Maintain Accurate Documentation: Complete diagnostic assessments, individualized treatment plans, referral tracking forms, progress notes, and other required documentation accurately and within established timelines.

• Collaborate with the Clinical Team: Submit completed diagnostic assessments and treatment plans to the Clinical Supervisor for review. Work collaboratively with clinical and administrative staff to support an organized and efficient admission process.

• Provide Additional Clinical Services: When qualified, authorized, and directed by the Clinical Supervisor, provide outpatient therapy, crisis intervention, Community Psychiatric Support Services (CPST), Therapeutic Behavioral Services (TBS), Psychosocial Rehabilitation (PSR), and other approved behavioral health services.

• Maintain Professional Standards: Follow applicable ethical, clinical, regulatory, accreditation, and organizational requirements. Maintain confidentiality and practice within the scope of professional qualifications and licensure.

• Grow with Us: Participate in team meetings, professional development, quality improvement initiatives, and other activities that support effective service delivery and organizational growth.

• Work Independently in the Community: This position is primarily remote and community-based, with approximately 85% of work performed in the community or remotely throughout Cook County. The role requires flexibility to conduct intakes and reassessments in clients' homes, schools, and other appropriate settings. Regular travel to the Bedford Heights office will also be required for intake appointments, meetings, and training.

• Deliver Consistent Services: Meet established productivity and quality standards. The expected productivity standard for this position is an average of 28 billable hours per week.

Why You'll Love Working at Family Solutions

• A mission-driven organization that values individuality, teamwork, and innovation

• A culture that supports collaboration, feedback, and continuous improvement

• Opportunities to build meaningful relationships with clients, families, schools, and community partners

• A role that combines clinical assessment, care coordination, and community engagement

• Leadership that values quality services, staff development, and positive client outcomes

• Opportunities to grow your professional experience in a community-based behavioral health setting

What We're Looking For

Education & Professional Qualifications

• Education: Master's degree in Counseling, Social Work, Psychology, or a related behavioral health field required.

• Professional Qualifications: Must meet applicable Illinois Qualified Mental Health Professional (QMHP) requirements. Candidates with an active Illinois professional license, such as LPC, LSW, LMFT, LCPC, LCSW, or an equivalent applicable license, are encouraged to apply.

• Experience: Prior experience in behavioral health, clinical assessment, intake coordination, case management, or community-based mental health services preferred.

• Clinical Skills: Ability to conduct diagnostic assessments, formulate diagnostic impressions, develop individualized treatment plans, identify clinical needs, and coordinate appropriate services.

• Communication Skills: Strong written, verbal, organizational, and interpersonal skills. Ability to communicate effectively with clients, families, healthcare professionals, schools, and community partners.

• Technology: Ability to navigate electronic health records, complete clinical documentation, and manage referral and intake tracking systems.

• Work Style: Ability to work independently, manage competing priorities, meet deadlines, and maintain consistent communication with clients and the clinical team.

• Clinical Approach: Familiarity with evidence-based interviewing techniques, trauma-informed care, person-centered practices, and culturally responsive behavioral health services.

Additional Requirements

• Certifications: Ability to complete First Aid, CPR, verbal/physical de-escalation, and required professional development training.

• Driver's License: Valid Illinois Driver's License required.

• Travel: Reliable transportation and willingness to travel throughout Cook County and periodically to the Bedford Heights office.

• Other Requirements:

  • Ability to pass required background and compliance screenings.

  • Ability to pass employment drug screening.

  • Ability to meet Family Solutions documentation, productivity, and quality standards.

  • Ability to maintain confidentiality and comply with HIPAA and applicable privacy requirements.

Bonus: Bilingual candidates, particularly those fluent in speaking, reading, and writing English and Spanish, are strongly encouraged to apply!

Compensation, Benefits & Perks

We care about our team and offer a competitive benefits package for full-time employees after a 90-day probationary period, including:

• Medical, Dental & Vision Insurance (50% employer-paid premium for employees and dependents)
  BCBS Medical | SunLife Dental & Vision

• 401(k) with Employer Match (vested after 3 years)

• Generous PTO Program (10–25 days annually based on tenure)

• 6 Paid Holidays (including New Year's Day, Memorial Day, Thanksgiving, and Christmas)

• Employee Assistance Program

• Optional Supplemental Insurance (disability, life, accident, critical illness, cancer coverage, and more)

• Paid New Hire Orientation Training

• Company-Branded Gear

Resume Requirements

Please ensure your resume includes all professional, internship, and educational experiences from the past 10 years. Additionally, please clearly identify and explain any gaps in your employment history.

Our Commitment

Family Solutions is an equal opportunity employer committed to providing a safe and inclusive environment for all. We adhere to all applicable federal and state laws regarding non-discrimination and client confidentiality, including HIPAA and 42 CFR Part 2 where applicable.