Bilingual Family Resources Specialist

About ComPsych

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

About the Role

Major stressors in our lives many times coincide with significant milestones: having children, caring for an aging parent, beginning college, getting married, moving and more. Our Work-Life customers receive unlimited assistance with childcare, adoption, education, elder care, health care, pet care, and personal convenience needs.

The Family Resource Specialist is responsible for researching, compiling and delivering three to five pre-screened resources pertinent to the client's specific needs through telephonic and internet research within two business days. Resources will be provided in both English and Spanish. Requests range from childcare searches and elder care searches to personal convenience services and hardship/community service needs such as finding emergency shelter, food and utility assistance.

What You'll Do

• Apply analytical thinking skills to perform online research to find a minimum of three referrals for each request
• Format research into comprehensive referral packets utilizing ComPsych Work-Life branding and quality standards within two business days
• Meet Work Life standard of completing three requests per day while maintaining quality standards
• Follow-up with clients on each work life package within three business days
• Obtain a client satisfaction rate of 100%
• If satisfaction rate is not met, complete a new work-life package within one business day
• Support the implementation and innovation of on-going process improvement objectives, new products and special projects as assigned
• Use excellent interpersonal and phone skills in order to efficiently obtain resources and referrals that meet the client’s needs
• Translation of HelpSheets and other documents are required into Spanish, when needed.
• Work on a team to share research findings and referrals for work life packages
• Document all work life packages into ComPsych databases
• Other duties as assigned

What We're Looking For

• English/Spanish Bilingual Fluency
• Excellent written and verbal communication skills in English and Spanish
• Demonstrated internet research skills
• Candidate must have a minumum of a Bachelor’s degree perfered Social Work or Psychology 
• Computer literacy in Microsoft Office Suite required

Compensation and Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• The pay range for this position is $16.82 - $18.27/hour. The pay range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. 

EEO

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Data Privacy Notice.