Bilingual Case Manager

Job DetailsJob Location: Highland Park, IL 60035Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $24.73 - $28.57 HourlyJob Summary 

The Nuestro Case Manager supports the Highwood community by connecting individuals to resources, benefits, and essential services. This role collaborates with expressive therapists to assist with programming, including facilitating after-school groups and supporting senior programming, as well as engaging in community outreach.

The Nuestro Case Managers advocate for clients’ health and well-being by coordinating care with healthcare professionals and developing appropriate treatment plans. They also ensure continuity of care by creating transition plans for clients following discharge from hospitals or mental health centers. Additional responsibilities include carrying out duties assigned by the program Director.

Schedule

Monday - Thursday 10 AM - 6 PM and Friday 9:30 AM - 5:30 PM


Primary Responsibilities


Provide face-to-face annual mental health assessments as needed, ensuring all required documentation meets state health standards
Support coordination with community organizations as needed
Facilitate client referrals for services aligned with assessed needs, physician recommendations, and client goals
Provide brief crisis intervention, stabilization services, and supportive counseling
Collaborate regularly with expressive therapists and fellow case managers
Provide backup coverage for other case managers and/or expressive therapists
Carry out additional duties as assigned by the Program Director
Demonstrate leadership initiative or assume leadership responsibilities when requested
Participate in community events and outreach efforts
Attend and engage in supervision with the Program Director
Participate in staff development and training seminars
Submit timely responses to Program Director requests for data or special projects
Coordinate vacation and time-off requests with the Supervisor



Administrative Duties and Metrics


Complete all clinical documentation and reports accurately and within required timelines, including:

 Treatment plans (every 6 months)
Service tickets and progress notes (within 3 days)


Complete referral, transfer, and discharge documentation in a timely manner:

Referral and transfer documentation completed immediately upon need
Discharge summaries and instructions completed within three working days


Complete and update annual mental health assessments and related documentation in Smart Care
Ensure accuracy in all treatment plans, referrals, transfers, and discharge paperwork
Participate in agency orientations and training programs
Maintain client confidentiality and adhere to agency ethical standards
Meet productivity goals as established by the supervisor


Qualifications
•    Minimum requirement of a Bachelor’s degree in Social work, Psychology, or another human service-related field
•    Three professional references that reflect ability to perform clinical work
•    1 Year minimum of working in Mental Health experience required
•    Demonstrated awareness of multiple cultures and cultural impact on the delivery of service is a must.
QualificationsQualifications


Demonstrate competence in interdisciplinary and inter-agency collaboration
Demonstrated administrative, supervisory, and organizational skills
Advanced oral and written communication skills
Ability to think critically and analytically and to problem solve in both short and long term contexts
Bachelor's degree in human service field
At least 1 year relevant experience working with individuals experiencing mental illness