Behavioral Health Case Manager

Job DetailsJob Location: Douglas, GA 31533Position Type: Full TimeCASE MANAGER – BEHAVIORAL HEALTH

General Summary:

With independent or guided direction, a Behavioral Case Manager plays a pivotal role in bridging the gap between patients and the comprehensive care they require, ensuring that individuals receive the tailored support they need to improve their quality of life. This integral position entails working closely with patients, families, healthcare providers, and community resources. The focus is on assessing patient needs, developing and implementing personalized care plans, and advocating for essential services. 

Employment Status:            Salaried -FSLA Exempt 

Duties and Responsibilities:   


Ensure that patients receive appropriate quality care that is cost effective.
Works with patients to assess their conditions and needs to develop personalized care plans. 
Conducts comprehensive assessments of clients' behavioral health needs
Develop individualized care plans based on client assessments
Coordinate and monitor implementation of care plans
Provide case management services, including referrals and coordination of services
Advocate for clients to ensure they receive appropriate and timely services
Maintain thorough and accurate client records/documentation and scans hardcopy medical documents into EMR system.
Work collaboratively with healthcare providers, social workers, and other professionals
Provide crisis intervention and support when necessary
Monitor client progress and adjust care plans as needed
Facilitate group therapy sessions and support groups
Educate clients and families about available resources and services
Ensure compliance with all applicable laws, regulations, and standards
Communicates with hospitals, pharmacies, health departments, clinics, insurance companies, government agencies, and health providers.
Coordinate referrals between Specialty Providers.
Performs other duties as assigned.


Knowledge, Skills, and Abilities


Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) certification
Familiarity with community resources and support services
Strong interpersonal and communication skills
Ability to handle high-stress situations effectively
Proficiency in electronic health records (EHR) systems
Minimum of 2 years of experience in a healthcare or social services setting
Knowledge of mental health and substance abuse disorders
Excellent assessment and analytical skills
Ability to develop and implement effective care plans
Strong organizational and time-management abilities
Demonstrates analytical and critical thinking abilities with pro-active decision-making and negotiation skills
Empathy and dedication to client advocacy
Must be able to work independently.

QualificationsQualifications:


Master’s degree in social work, Psychology, or related field
Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) certification
Current CPR Certification.
Experience in case management or behavioral health settings.
Certification in Case Management preferred. 
Willingness to undergo and pass background checks and drug testing.


    

Typical Physical Demands:

Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires standing and walking for prolonged periods of time.  Occasionally lifts and carries items weighing up to 50 pounds. Requires corrected vision and hearing to normal range.  Requires exposure to communicable diseases or bodily fluids.

HIPAA Disclosure:

This position has access to systems and/or services that contain protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996.  Additionally the position ensures and adheres to strict confidentiality when handling patient information, according to the HIPAA Privacy Act and supporting GAPHC policies and procedures.

Reporting Relationship:                           QI Coordinator/Medical Director

Supervisory Relationship:                        None