Behavioral Health Care Manager

Role Overview:

The Behavioral Health Care Manager is responsible for clinical functions including triage, care coordination, utilization management, and facilitating access to behavioral health, substance use, and intellectual/developmental disabilities services. This role helps ensure children, youth, and young adults receive the appropriate services at the appropriate time as part of an integrated service plan. The Behavioral Health Care Manager makes timely determinations regarding the appropriate intensity of services based on clinical need and urgency, including the assessment and management of crisis and emergency situations and access to mobile response services.

Work Arrangement:

• Remote position: Candidates must reside in Delaware, New Jersey, New York, or Pennsylvania and live within approximately three hours of Robbinsville, New Jersey

Shift:

• Monday - Friday (2:00PM – 10:30PM)
• Rotating weekends and holidays are required

Responsibilities:

• Make timely determinations regarding the appropriate intensity of services and refer cases for higher-level clinical review when indicated.
• Triage calls and assess behavioral health, substance use, and intellectual/developmental disability service needs.
• Screen and assess crisis and emergency calls to determine acuity, severity, and clinical necessity for treatment using approved clinical criteria.
• Facilitate care coordination and linkage to appropriate community-based services and resources.
• Support utilization management functions through the review of treatment plans, clinical assessments, and other relevant clinical information.
• Identify appropriate community resources to support children, youth, young adults, and their families or caregivers.
• Meet established customer service standards, service-level expectations, and productivity requirements.
• Complete required clinical and administrative documentation accurately and timely.
• Demonstrate respectful, professional communication and excellent customer service.
• Adhere to recognized clinical and ethical standards.
• Complete required trainings within established timeframes.
• Participate in departmental initiatives and projects as assigned.

Education and Experience:

• Master’s or other qualifying graduate degree from an accredited educational program in Social Work, Clinical/Counseling Psychology, or another discipline that meets applicable New Jersey clinical licensure requirements.
• Minimum of two years of professional experience in children’s mental health, DCPP, juvenile justice, public-sector human services, or a related behavioral healthcare field.
• Experience providing community-based services to children, youth, young adults, and their families or caregivers.
• Experience with family systems, community systems and resources, case management, child and family counseling or therapy, child protection, and/or child development.
• Clinical and cultural competency, including the training and experience necessary to manage complex cases across child-serving systems.
• Experience assessing crisis or emergency situations and determining acuity, severity, and clinical necessity for treatment.

Licensure:

Candidates must hold the applicable New Jersey license at the time required by contractual and program requirements. Qualifying licenses may include:

• Licensed Clinical Social Worker (LCSW)
• Licensed Marriage and Family Therapist (LMFT)
• Licensed Professional Counselor (LPC)

Skills and Abilities:

• Strong clinical assessment and critical-thinking skills.
• Knowledge of behavioral health crisis intervention and appropriate levels of care.
• Knowledge of community-based behavioral health and human services resources.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Strong documentation and organizational skills.
• Proficiency with computers and the ability to effectively navigate multiple systems and applications.
• Demonstrated knowledge of a variety of clinical interventions and support approaches.
• Ability to collaborate effectively with families, caregivers, providers, and other child-serving systems.

• Bilingual English/Spanish skills are preferred.

   

   

Comprehensive Benefits Package

The range displayed in this job posting reflects the minimum and maximum for new hire salaries for the position in the Robbinsville, NJ area. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education, certifications, or training. AmeriHealth Caritas associates are eligible to participate in our annual incentive program and will also receive our benefits package, consisting of medical, vision, dental, life insurance, disability insurance, 401(k), paid time off and more. The targeted hiring range for this role is expected to be between $63,700.00 and $85,900.00

Why Join Us: Your career starts now. We are looking for the next generation of healthcare leaders. At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you are driven to make a difference, we want to hear from you.

About AmeriHealth Caritas

Headquartered in Newtown Square, Pennsylvania, AmeriHealth Caritas is a mission-driven organization with over 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. Our services include integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at http://www.amerihealthcaritas.com