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Job Title: Behavioral Health Care Coordinator
Department: Managed Care
Reports To: Care Coordination Clinical Manager
Employment Status: Full-Time
Supervisory Responsibilities: None
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General Summary |
A behavioral health care coordinator is a specialized team member who helps rural patients navigate mental health and substance use disorder treatment along with bridging the gap between mental health facilities and primary care providers. |
Essential Job Functions |
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Care Coordination: Develop personalized care plans, coordinate monthly telephonic/telehealth check-ins, and navigate patients through chronic care management (CCM). Help patients find local clinics, mobile outreach units, or regional behavioral health centers.
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System Integration: Connect rural primary care providers with regional psychiatric consultants, emergency services, and community-based support teams. Set up and guide patients through virtual psychiatric consultations and therapy sessions.
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Cultural Competency: Demonstrate a respectful, open, and unbiased approach toward diverse rural clients, families, and high-need groups.
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Documentation & Compliance: Maintain secure, data-driven patient tracking aligned with state and federal compliance metrics. Create and track personalized mental health and wellness plans alongside primary care doctors.
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Crisis Follow-Up: Reach out to patients after an emergency room visit or crisis intervention to prevent readmission.
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Knowledge, Skills, and Abilities |
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Technology Skills:
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Word processing software: google docs, Microsoft Word, Excel, PowerPoint
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Electronic Mail Software: Email software, Microsoft Outlook
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Database user software: Adobe
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Qualifications/Education and Experience |
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Education: Bachelor’s degree in social work, psychology, counseling, public health, or a related field. (Some positions allow relevant case management experience to substitute for a degree).
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Experience: 2 to 3+ years of experience working with high-need populations, health navigation, or behavioral health/social services.
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Core Skills: Strong verbal and written communication skills, cultural competency for diverse rural settings, and proficiency with electronic health records (EHR) or care coordination software.
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Requirements: Valid driver’s license, auto insurance, and background clearance, as these roles often involve community outreach or travel within rural regions.
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Physical Requirements |
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Seeing: Must be able to see well enough to read emails, documents, reports, etc.
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Hearing: Must be able to hear well enough to communicate with other staff, clients, vendors, etc.
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Standing/Walking: Must be able to move about the office, including up and down stairs
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Climbing/stooping/kneeling: Must be able to stoop or kneel to pick up small items, file documents, etc.
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Lifting/pulling/pushing: Minimal lifting required in this position
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Working Conditions: Normal working conditions absent extreme factors
Note: The statements herein are intended to describe the general natures and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
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