Bachelor's Level Care Coordinator - Mental Health
Mental Health Resource Center
1 hour ago
Full-time
On-site
Jacksonville, Florida, United States
Bachelor's
Benefits/Perks
Medical, Dental, and Vision Insurance
Life Insurance
Disability Insurance
403(b) Retirement Plan
Paid Time Off (PTO)
Paid Holidays
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Medical, Dental, and Vision Insurance
Life Insurance
Disability Insurance
403(b) Retirement Plan
Paid Time Off (PTO)
Paid Holidays
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Eleos Health – HIPAA-compliant documentation tool
Company Overview
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental and behavioral health services to the community, including 24-hour emergency services, inpatient psychiatric care for children, adolescents, and adults, and outpatient services such as medication management, case management, and counseling.
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental and behavioral health services to the community, including 24-hour emergency services, inpatient psychiatric care for children, adolescents, and adults, and outpatient services such as medication management, case management, and counseling.
Job Summary
The Care Coordinator provides time-limited care transition services within MHRC’s Adult Care Coordination Department, supporting adults who need assistance transitioning from higher levels of care to effective community-based services and supports. The role primarily serves uninsured and underinsured individuals who meet priority criteria due to high utilization of acute care services, such as crisis stabilization, inpatient, or detoxification services, or who are identified as high risk. Responsibilities include assessing individual needs, developing and coordinating person-centered care plans, and conducting outreach to engage individuals referred from inpatient psychiatric facilities, jails, receiving facilities, and other community providers.
The Care Coordinator provides time-limited care transition services within MHRC’s Adult Care Coordination Department, supporting adults who need assistance transitioning from higher levels of care to effective community-based services and supports. The role primarily serves uninsured and underinsured individuals who meet priority criteria due to high utilization of acute care services, such as crisis stabilization, inpatient, or detoxification services, or who are identified as high risk. Responsibilities include assessing individual needs, developing and coordinating person-centered care plans, and conducting outreach to engage individuals referred from inpatient psychiatric facilities, jails, receiving facilities, and other community providers.
Responsibilities
- Coordinates services and supports across behavioral health, physical health, housing, education, employment, and other community systems to ensure individuals receive comprehensive, person-centered care.
- Builds trust and rapport with individuals and their natural supports through community-based engagement and outreach.
- Completes required screenings, assessments, and agency intake processes, including use of the LOCUS to determine appropriate levels of care.
- Develops, implements, and regularly updates individualized, strengths-based care plans in collaboration with individuals, families, providers, and other supports.
- Monitors progress toward care plan goals, identifies barriers, and coordinates adjustments to services and supports as needed.
- Advocates for individuals and assists with accessing appropriate community resources and services.
- Facilitates effective transitions and warm hand-offs between providers, facilities, and community partners.
- Provides outreach to individuals referred from inpatient psychiatric facilities, receiving facilities, jails, and other community providers.
- Promotes recovery-oriented, culturally responsive, and least-restrictive practices that support community integration.
- Maintains timely, accurate, and comprehensive documentation, including assessments, care plans, contacts, consents, releases of information, and progress updates.
- Assesses and monitors for safety risks, trauma, abuse, neglect, and/or abandonment and follows appropriate reporting procedures.
- Facilitates case and family conferences and maintains communication with supervisors and members of the care team.
Documentation Tool (Eleos Health)
- Reduces time spent on documentation, allowing more focus on client interaction and care
- Transforms brief notes or session conversations into complete, clinically appropriate documentation
- Supports accurate, compliant documentation while allowing staff to review and finalize notes
- Provides helpful insights from sessions to support care planning and continuity
- Accessible on desktop or mobile for flexibility across different work settings
Qualifications
- Bachelors degree in Social Work or a related Human Services field from an accredited university or college required.
- Minimum of one year of experience in human services or behavioral health required; experience working with adults with mental illness preferred.
- Must demonstrate proficiency in MHRC EHR System within three months of employment. Proficiency in Microsoft Office and email are required.
- Must meet MHRC/RBHS driver requirements, including a valid Florida driver’s license, required insurance coverage, and acceptable driving record.
- Requires the ability to travel to satellite facilities, community agencies, and to make contact with individuals by performing home visits or community outreach.
- Strong communication and interpersonal skills; ability to work effectively with individuals, families, providers, and team members.
Position Details
This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.
Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com