Assists in shaping the strategic direction for shelter and housing services for survivors of domestic violence, sexual violence, and human trafficking while delivering meticulous oversight of shelter operations, staff management, and program enhancement across our agency's domestic violence service areas. Uphold a steadfast commitment to ensuring the safety and welfare of residents and staff through best-practice approaches. |
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Required Education, Experience and Qualifications
- Four-year degree in social work, child development, criminal justice, or related field preferred. If no degree, 5 years related experience required.
- Prior experience in victim advocacy and/or service delivery to survivors of domestic violence, sexual assault, and human trafficking.
- Minimum of two years supervisory experience required.
- Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability.
- Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations).
Role and Responsibilities
Assists in the strategic direction of Summit shelter services by ensuring the overall safety and success of operations, including the implementation of policies and procedures, staff supervision, and overseeing quality assurance measures. Develops and oversees the implementation and evaluation of shelter programming and services, goals, and objectives, ensuring the quality of services delivered to the survivors through monitoring and supervision. Oversees daily operations of the Summit shelter facilities, including inventory management, kitchen coordination, and ensuring a safe, well-functioning environment for residents and staff. Along with the Director of Shelter and Housing Services, leads management team meetings for successful completion of all programmatic goals, grant requirements, and agency’s expectations. Assists with day-to-day operations including providing hotline coverage, shelter coverage, maintaining/contributing to health and safety of everyone in shelter, transporting survivors when needed; facilitates problem-solving of in-house conflicts, and encourages and models positive shelter interactions by connecting with each survivor daily. Provides continued training and on-boarding of shelter staff, interns, and volunteers. Compile statistics as required by funding sources and agency requirements. Complete all grant and reporting requirements as requested. Represents Hope & Healing Survivor Resource Center by participating in community activities, coalitions and taskforce groups as requested or assigned by supervisor. Adheres to Service Excellence standards at all times. Complies with agency policies and procedures, federal and state requirements, CARF standards and educational/certification/registry requirements. Performs other duties as assigned. Supervisory Responsibilities (medina county staff, interns, volunteers)
- Summit Evening Shelter Manager
- Animal Care Manager
- FT and PT CIS (8a-4p)
- Summit shelter case managers
- Participates in supervisor on-call rotation to provide support and guidance to shelter and hotline staff.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 10 pounds.
- Work environment: This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.
Position Type and Expected Hours of Work
- This is a full-time, exempt position
- Weekend and evening shifts required
- Holiday coverage as needed
- Participates in supervisor on-call rotation
- Some local travel required to meet needs of survivors
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