Assistant Director

Maine Crisis Line (MCL) program

Remote / Full-time / Salaried

The Opportunity Alliance is seeking an Assistant Director to provide clinical and operational leadership for the Maine Crisis Line. This role supports a statewide, high-acuity crisis service and plays a key part in ensuring safe, consistent, and high-quality crisis intervention across all shifts.

The Assistant Director directly supervises Clinical Supervisors, supports workforce development, and serves as a central point of clinical consultation, quality oversight, and day-to-day operational support. This position works closely with the Program Director to maintain alignment, accountability, and strong communication across the program.

Key Responsibilities

• Provide clinical and operational leadership for the Maine Crisis Line, ensuring safe, consistent, and high-quality crisis intervention across all shifts
• Directly supervise and support Clinical Supervisors, serving as a resource for complex clinical consultation and risk assessment
• Strengthen workforce development by supporting onboarding, training, coaching, and performance management in partnership with Supervisors, Training, and CQI
• Lead cross-team communication and consistency
• Provide oversight of specialized programs, including Familiar Voices and Follow-Up, ensuring clinical fidelity and workflow consistency
• Support quality and compliance through targeted documentation review and collaboration with Data and CQI
• Serve as the primary point of contact for routine clinical escalations and day-to-day crisis line technology troubleshooting

Schedule: This is a full-time 40 hour/week, salaried position.

Work Environment: Office is based in South Portland, ME

• Hybrid role supporting a primarily remote workforce
• Fast-paced, mission-driven crisis services setting

Qualifications:

• Master’s degree in social work or related behavioral health field, required.
• LCSW or LCPC required or eligible within established timelines.
• 3+ years of clinical experience in crisis or behavioral health settings.
• 2+ years of supervisory or leadership experience preferred.
• Strong skills in clinical supervision, crisis intervention, documentation oversight, and coaching.
• Familiarity with crisis line technology and ability to troubleshoot day-to-day issues preferred.
• Excellent communication and collaboration skills.
• Ability to support a trauma-informed, inclusive, and high‑performance culture.
• Must be able to successfully pass a criminal background, child protective service check & sex offender check.
• Must not be on the state or federal suspension and disbarment list.
• Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
• Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.

Benefits: Our benefits include but are not limited to:

(offered to full-time and part-time employees)

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year 
• Excellent medical benefits at very reasonable cost 
• Dental and Vision insurance options 
• Agency paid basic life insurance and STD & LTD disability insurances 
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process
• The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits

Who we are…

The Opportunity Alliance is “Helping People Reach for a Brighter Future”.

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:

• Mental Health & Wellness
• Community Building
• Family & Early Childhood Education
• Economic Resources

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If you are viewing this posting on a third-party site, please visit our website at https://opportunityalliance.wd1.myworkdayjobs.com/Careers to apply.

Please submit a cover letter and resume along with your application.

Thank you!