Americorps Seniors RSVP - Volunteer Manager

The Community Service Society of New York (CSS) has worked with and for New Yorkers since 1843 to promote economic opportunity and champion an equitable city and state. We power change through a strategic combination of research, services, and advocacy to make New York more livable for people facing economic insecurity. By expanding access to health care, affordable housing, employment, debt assistance, and more, we make a tangible difference in the lives of millions. 

Through its Program Services Department, CSS operates the AmeriCorps Seniors RSVP Program, which engages adults age 55 and older in meaningful volunteer service that addresses critical community needs. RSVP partners with nonprofit organizations throughout New York City, including food pantries, healthcare facilities, educational institutions, and other community-based organizations. The program strengthens communities while providing volunteers with rewarding opportunities to serve. 

CSS seeks to hire a Volunteer Manager on a part-time basis, who will be responsible for volunteer recruitment, partner engagement, community outreach, and program implementation for the RSVP Program on Staten Island.

Job Responsibilities:

• Develop and implement an ongoing, innovative, and comprehensive volunteer recruitment plan, including planning and facilitating recruitment events, participating in community outreach activities, and creating recruitment materials. 
• Represent the Americorps Senior RSVP Program at community events and outreach opportunities to recruit volunteers and raise program awareness. 
• Provide information about AmeriCorps Seniors RSVP and volunteer service opportunities to prospective volunteers, encouraging participation and facilitating enrollment
• Conduct volunteer placement sessions/volunteer interviews and make volunteer referrals to our partner organizations. Maintain open communication with volunteers. 
• Host conversations with 55+ community members about their views on service/volunteerism, determining motivations that would attract them to volunteer service, and identifying barriers that would prevent them from serving. 
• Identify, develop, and test different strategies to connect with hard-to-reach populations and under-served communities. 
• Maintain existing roster of open volunteer opportunities. Promote open volunteer opportunities using social media, websites, newsletters, mailings, or email blasts.
• Collect information on volunteer activity, impact, and program effectiveness. Review existing data for accuracy and adherence to guidelines to ensure program compliance.
• Maintain citywide program data and compliance records by collecting and tracking required documentation from volunteers and partner organizations (including enrollment forms, time sheets, MOUs, requests for volunteers, and impact reports) and ensure accurate entry of information in Salesforce.
• Monitor incoming data from Americorps Seniors RSVP microsite for accuracy and completeness.
• Generate reports in Salesforce to identify trends, assess program performance, and detect potential compliance issues requiring corrective action. Collaborate with partner agencies and volunteers to resolve discrepancies and ensure adherence to AmeriCorps Seniors RSVP grant requirements and program policies.
• Other duties as assigned by supervisor. 

Job Qualifications:

• Bachelor’s degree in social work, Human Services, Communications, Public Administration, or a related field preferred. 
• Experience working with older adults and volunteer management required. 
• Familiarity with the Staten Island nonprofit sector and community-based organizations preferred. 
• Excellent written, verbal, interpersonal, and customer service skills. 
• Demonstrated ability to conduct outreach, recruitment, and public presentations to diverse audiences. 
• Proficiency with Microsoft Office applications required. 
• Ability to learn and utilize Salesforce or similar databases preferred. 
• Experience creating social media content and supporting digital outreach efforts preferred. 
• Strong organizational skills with the ability to manage multiple priorities and maintain accurate records. 

Salary and Benefits: The annual salary for this position is $70,500.00. Community Service Society provides a comprehensive employee benefits package including health, dental, and vision coverage, life, AD&D, and long-term disability insurance, annual performance-based bonus, 403b retirement savings plan, defined benefit retirement plan, flexible spending accounts, commuter benefits plan, EAP, and a robust paid time off policy.

Additional Details: This position has an expected end date of June 30, 2027.

Physical Requirements: Office work consisting of sitting, computer use, virtual meetings, community outreach activities, presentations, and related duties. Travel throughout Staten Island and other boroughs may be required to support volunteer recruitment and community engagement activities. 

Work Authorization Requirements: Must successfully pass the National Service Criminal History Check and be authorized to work in the United States. 

***Interested applicants should provide a cover letter and resume at the time of application submission***

CSS is an Equal Employment Opportunity/Affirmative Action employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military status, or any other characteristic protected by applicable federal, state, or local law. 

CSS complies with all applicable federal, state, and local laws governing employment, recruitment, and hiring.