Adult Services Coordinator
Job Goal: The Adult Services Coordinator will support the implementation of adult services at The Hope Adult Center. This person will support the Adult Services staff and work to maintain the Adult Center’s integrity and efficacy of the services offered.
Minimum Qualifications
Bachelor’s degree required; Master's Degree in Human Services, Psychology, Special Education, Social Work or a related field preferred
Customer service experience
At least 1 year of working with adults with Special Needs
Passion for supporting adults with special needs
Experience supervising multidisciplinary teams and managing quality assurance initiatives
Strong working knowledge of Pennsylvania regulations, waiver services, and community integration practices
Knowledge of 55 Pa Code §6100, PROMISe, and HCSIS compliance processes
Essential Duties and Responsibilities
Services Compliance
Ensure services are in compliance with professional standards as well as state and federal regulatory requirements
Maintain documentation practices that are consistent with local, state, and federal compliance requirements
Maintain consistent and professional communication with client’s representatives or legal guardians
Implement engaging program activities to assist with client satisfaction and development
Assist with internal procedures for writing ISPs to ensure legal compliance
Maintain adherence to the individual support plans of their clients
Participate in Adult Services transition meetings
Facility management
Monitor The Hope Adult Center to ensure compliance with safety and health regulations
Maintain a high level of awareness regarding all aspects of facilities and ensure that necessary corrections are made
Intake and scheduling
Assist with establishing and maintaining the process for identifying client qualifications for service waivers
Maintain process and expectations for new client intake including client communication, documentation, and adult service provider introductions
Provide coordination between adult service providers, families, case managers, and other essential personnel
Coordinate scheduling for adult services staff including accounting for call offs and additional coverage needs
Assist with The Hope Adult Center scheduling procedures to ensure high service provider efficiency
Schedule referrals and meetings according to legal timelines
Build professional relationships with clients, families, and case managers to create a positive client experience
Track program eligibility to ensure all clients are receiving appropriate therapeutic services
Schedule related services and ensure the Individual Support Plan (ISP) writing process is standardized and in compliance for clients
Perform any additional duties as deemed necessary by the CEO or Director of The Hope Adult Center
Knowledge, Skills, and Abilities
Knowledge of office management
Working knowledge of Google Suite and Gmail
Problem solving skills
Customer service orientation
Excellent verbal and written communication skills
Good organizational and multitasking abilities
Ability to communicate information to students, parents, colleagues and 3rd parties effectively, and to timely monitor and report on developments
Exercises sound judgment and exhibits strong decision-making and problem solving skills
Ability to establish and maintain effective professional relationships with key internal and external stakeholders, clients and the public
Displays exceptional interpersonal communication and leadership skills
Ability to work independently and cooperatively as part of a team
Results-oriented and self-starter who is able to effectively work within deadlines
Other Qualifications
Act 33 Child Abuse Clearance
Act 34 State Criminal History Clearance
Act 114 FBI Clearance
Act 168 Clearance
Mandated Report Certification (Child and Adult)
CPR/First Aid Certification
The Hope Adult Center is proud to be an Equal Opportunity Employer. Our policies for both current and prospective employees prohibits discrimination on the basis of race, color, religious creed, disability, ancestry, national origin (including limited English proficiency), age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.