Adult Case Management Program Supervisor

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$85,774.23 - $131,454.21 Annual

Department:

Department of County Human Services (DCHS)

Job Type:

Regular Non-Represented

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

July 16, 2026

The Opportunity:

Overview:

THIS WORK MATTERS!

This position works under the direction of the Adult Program Manager 1 for a program serving clients age 18 and over to carry out the IDDSD mission and to promote and model its values. This position is part of the management team. The management team is responsible for assuring that the DD programs are administered and delivered with established Federal, State and County rules, policies and protocols. This position is designated to provide direct supervision to support case management teams by providing guidance and full coordination of ongoing case management needs including supervision of staff, training, information dissemination and assist in planning and implementation of specialized programs. This is a direct response to audit, survey and committee recommendations. 

As the Adult Case Management Program Supervisor, other duties will include:

• Assign work; establish work schedules and develop work procedures consistent with the county and department policy

• Develop plans and procedures for achieving objectives and operational goals to ensure program goals and objectives are met and consistency is achieved: modify as necessary to meet changing conditions

• Develop plans and procedures to assure that new and op-going staff stay up-to-date on Developmental Disabilities programs.

• Provide information, technical assistance and professional consultation for staff to assist and advise them with complex and difficult issues.

• Convene regular section meetings to ensure the distribution and discussion of new state or county policy and budget and program updates; to provide a forum for staff feedback; training; and opportunities for team building

• Convene regular meetings with Service Coordinators and lead workers to ensure that coordination of team and distribution of tasks to the work team is handled appropriately 

• Review and respond to customer and general public comments in a timely manner

• Monitor staff performance to ensure program criteria, performance standards, and time-lines are met using various tools including conferring with staff, reports, data, client feedback, case reviews, and other information from the public and other sources.

• Evaluate program systems, processes and procedures on an ongoing basis to explore opportunities to create efficiencies and improve quality.

• Advise Program Manager 1 regarding at-risk client or crisis situations that engage them or other officials, and manage the situation and related communications until the matter is resolved

• Identify service gaps and program needs in order to assist Program Manager 1 to engage in advocacy to develop and implement plans in development of criteria to evaluate needs of clients.

• Liaison with community providers to assist clients with developmental disabilities to access services that meet their needs including educational, community based, residential and vocational programs/supports

• Promote and foster a diverse workforce and discrimination/harassment-free workplace

• Participate in IDDSD Manager meetings to bring forth case management issues, system analysis and planning. Take initiative toward participation in those meetings that will impact the future sustainability and progress of IDDSD. 

The Successful candidate will demonstrate:

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values

• Knowledge of cultures, customs, and social experiences of communities experiencing marginalization and barriers to opportunity 

• Knowledge of trauma-informed practices that actively do not re-traumatize individuals and communities

• Ability to lead a team to achieve good outcomes for clients and programs in ways that build safety, trust and belonging

• Advance knowledge of systems and services for people impacted by intellectual and/or developmental disabilities

• Ability to successfully complete duties and assignments that are complex, difficult and varied

• Comfort with frequent and significant change

Multnomah County values and supports diversity and inclusion. We do this by creating a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Department of County Human Services (DHCS) employee, you will create a work culture of respect, trust, and understanding for the highly diverse populations of the Department of County Human Services in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY:

A Program Manager must have knowledge of the public service system for developmental disabilities services in Oregon and at least one of the following listed below. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

Education/Training:

• A Bachelor’s degree or equivalent course work in a field related to management such as business or public administration, or a field related to developmental disabilities services may be substituted for up to three years required experience.

• Five years of experience with staff supervision

• Five years of experience in technical or professional level staff work related to developmental disabilities services.

• Must pass a criminal background check

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant to this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION:

REQUIRED: 

‌ Application Packet: You must submit all requested items below. Failure to do so will be deemed ‌an incomplete application. Any additional information submitted other than a resume and cover letter will not be considered during the review process.

1. Attach a Resume demonstrating you meet minimum qualifications; AND

2. Attach a Cover Letter addressing the following: 

• Please describe your management style and your experience supervising a diverse workforce and maintaining a supportive work environment

• How do you meet the qualifications for this position; ‌ 

Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. 

-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted on Workday. --

• Internal applicant: If you are an internal candidate (current employee, including on-call, regular, probationary, limited duration, and temporary employee), your job application will consist of the career profile that you complete on Workday.  Before you apply, please make sure to do the following:

  • Navigate to your profile in Workday (see: My Career Profile) and click on the “Career” section of your profile.  Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).

  • When completing the application on Workday as an internal candidate, you will need to scroll down to see the “Resume/Cover Letter” section on your screen.  This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload.  There will be no other prompts for you to upload your resume and cover letter.

• External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload.  There will be no other prompts for you to upload your resume and cover letter.

• Do not click the “Submit” button before you upload your documents.

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After You Apply: 

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.

• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section.  You must complete these tasks or actions before the job posting closes.

• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• Resume and Cover Letter Review 

• Phone screen

• Consideration of top candidates

• Language assessment

• Background, reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Additional Details 

Hybrid Telework: This position is designated as “hybrid telework,” meaning you will be working both remotely (from home) and in person at an onsite location. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is Five Oak 209 SW 4th Ave Portland, Oregon 97209.

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page. 

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Nicole Cole

Email:

nicole.cole@multco.us

Phone:

+1 (503) 9887767 x87767

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

9361 - Program Supervisor