Admissions Counselor / Senior Admissions Counselor / Assistant Director of Transfer Admissions

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg’s mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community.  In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply. 

Augsburg is accepting applications for Admissions Counselor, Senior Admissions Counselor, and Assistant Director positions within our Transfer Admissions team. The Hiring Team will review candidates' applications and place qualified candidates into the appropriate position title based on their experience and qualifications.

Strategic Enrollment Management (SEM) at Augsburg University 

The Strategic Enrollment Management (SEM) division includes four uniquely equipped teams: Undergraduate Admissions, Graduate Admissions, SEM Operations, and Financial Aid.

The SEM division’s vision is to be a belonging organization that builds deeper relationships, changes systems, and dismantles the access barriers in higher education enrollment management.

Our SEM mission is to meet every student where they are with authentic presence, outreach, and engagement. Our nationally recognized Augsburg Applies to You platform supports this mission through direct admissions, success coaching, and academic belonging. We exist to deliver enrollment results, innovation, service, and the essential infrastructure to attract, meet the needs of, and enroll future graduates. We are a key partner in driving sustainable enrollment growth at Augsburg towards the
goal of becoming a medium sized university with 5,000 Auggies by 2030.

Summary of Position 

The Admissions Counselor, Senior Admissions Counselor, and Assistant Director of Transfer Admissions enthusiastically conducts personalized student engagement for all stages of the enrollment decision making journey. They are responsible for recruiting prospective students and developing deeper student coaching relationships informed and measured by data analytics and results.  They will manage an assigned territory, provide support for other counselors, facilitate staff training related to University messaging and positioning, and occasionally manage student-employee projects and outreach.  This position primarily works with incoming transfer student populations and will occasionally support first-year student recruitment and events.

Primary Responsibilities

Direct Student Engagement:

• Conduct recruitment, yield, and anti-melt activities throughout the entire enrollment cycle.
• Conduct student interviews and presentations (on and off campus). 
• Conduct routine cultivation outreach and response (phone, text, social media, email).
• Conduct in-person and virtual recruitment activities i.e. online and in-person events, chat, social media, video, etc.
• Evaluate admission applications and make admission decisions.
• Help plan, organize, and execute engaging on-campus (and off-campus) recruiting events 
• Utilize Customer Relationship Management (CRM) databases to manage communications/follow up and your capacity accountability.
• Connect and strengthen relationships with local community college advisors, counselors, faculty, and staff

Administrative Tasks

• Develop and manage a recruitment target audience of 1,000 – 1,500 inquiries and 150 - 200 admitted students each year.  
• Analyze recruitment data and use information to determine travel and communication plans. 
• Responsibility for an assigned area of strategic priority or initiative utilizing the objective and key results framework (OKR).

Additional Responsibilities

• Serve on various division cross-functional teams that impact the recruitment and retention of students.
• Successfully complete Augsburg Diversity Certificate program.
• Attend regular staff meetings and trainings and stay informed of institutional changes that would impact the students' experience.
• Share trends on what you are hearing from students with the wider team.  
• Provide input on recruitment strategies. i.e. the Augsburg Applies 2U.
• Complete routine reports related to recruitment, projections, travel, and special programs. 
• Work with the rest of the admissions staff to develop the quarterly/annual recruitment plans.
• Be open to change and able to adapt to an ever evolving higher education landscape.
• Assist with other duties and projects as assigned. 

Work Environment and Physical Demands

• Flexible schedule including evening and weekend hours.  
• Hybrid-work schedule with regular on-campus and remote- work options
• The typical work environment is an office.
• Extensive phone and computer use.
• This position required travel, including some overnight stays, by automobile or air, to attend and present at various recruitment events. 

Minimum Qualifications

• Bachelor’s degree.
• Enthusiasm and passion for empowering others to succeed.
• Evidence of the ability to work with persons from diverse backgrounds.
• Excellent oral/public presentation and written communication skills.
• Technology experience with Microsoft Suite (i.e. Word and/or Excel).

Preferred Qualifications

• Admissions experience as a professional staff member, student employee, or internship.
• Ability to speak bilingually: Spanish, Somali, Arabic, or Hmong.
• Effective time management and the ability to work independently.
• Team player, effective at collaboration.
• Proven ability to achieve goals, influence others, and meet deadlines.
• Ability to think strategically, creatively and innovatively on how to recruit and connect with prospective students now and in future admissions cycles.
• Command of University messaging and positioning; people, programs, outcomes, policies, procedures, to authentically articulate the Augsburg student experience.

Knowledge, Skills and Abilities

• Evidence of the ability to work with persons from diverse backgrounds. 
• Commitment to the SEM division’s mission, vision and values. 
• Ability to reason/analyze and review several options to determine best strategy.
• A commitment to the Belonging Organizational Structure within the division, and to an inclusive workplace.
• Proven ability to achieve goals, influence others, and meet deadlines.
• A history of analytics and or marketing achievements.
• Exceptional oral and written communication skills.
• Excellent presentation and public-speaking skills
• Effective time management and the ability to work independently.
• Ability to understand and leverage systems, technology, and processes to manage work efficiently.
• Strong organizational and supervisory skills. 
• Emotional intelligence may be needed in order to effectively relate to and work with students and or families from diverse backgrounds, experiences, and occasional strong emotional reactions.

Application Requirements

To be considered for this position please include the following in your application:

• Cover letter (required) 
• Resume (required)

Compensation & Benefits at Augsburg

Below is the compensation range for Admissions Counselor, Senior Admission Counselor & Assistant Director. 

• Admissions Counselor: $21.00 - $21.60 per hour, DOQ
• Senior Admissions Counselor: $21.60 - $23.00 per hour, DOQ.
• Assistant Director: $48,000 - $55,000 per year, DOQ.

Augsburg University offers a competitive and comprehensive total rewards program including:

• Medical, dental and vision coverage
• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility
• Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US
• Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire
• Employer-paid STD, LTD and life insurance
• Employee Assistance Program (EAP) for all employees

Equal Opportunity Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.  

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law. 

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: .