Admissions and Enrollment Services Counselor

Admissions and Enrollment Services Counselor 

U18: $57,072.15 - $91,302.36 (Salaries for internal candidates are determined by a promotional formula. Salaries for external candidates are determined up to step 4: $65,629.71, or dependent on qualifications) 

Office of Admissions and Enrollment Services

301 W. State Street Trenton, NJ 08618

Thomas Edison State University was founded in 1972 to break down barriers to degree completion. Fifty years later, it proudly serves a diverse body of adult students with innovative and professionally relevant academic programming in a predominantly online delivery. Our team of high-energy student- focused professionals is welcoming new members who are making their mark in education and are ready to help change the lives of thousands of adult students across New Jersey and around the world.

Candidates who are excited by changing lives, committed to the success of all and want to be challenged by new and innovative opportunities, should submit an application.

Major Duties & Responsibilities:

-Serves as the point of contact for all new TESU students in a specific territory, at the point of inquiry through application (minus any determined specialized populations), and through the point of enrollment in their first term. This is done by providing personalized outreach at various points, including course recommendations.

-Maintains a thorough understanding of and can provide clarification to new students regarding the various academic and administrative aspects of the University (current TESU degree programs, University academic policy, the TESU Academic Evaluation, transfer credit policies & procedures, financial aid processes, course registration, etc.)

-Advocates on behalf of applicants and new students as a liaison to other TESU departments to limit the number of phone transfers to other departments.

-Tracks individual student progress towards the goal of first course registration and proactively reaches out to assist students through these processes.

-Orients and navigates new students through available TESU technology (currently Recruit, new OSS, and MyEdison.).

-Engages effectively via telephone, in-person and email inquiries through quality communication and student service techniques.

-Manages ongoing communication with applicants and new students at various outreach points by possessing good writing, organizational and prioritization skills.

-Develops/maintains proficiency in the use of available University technology for assisting students through the enrollment process (currently Microsoft Suite, Colleague, OnBase, ZenDesk, Informer).

-Understands and accepts new situations, performs well with minimal instruction, makes sound decisions in absence of detailed instructions or direct supervision, keeps supervisor and co-workers informed of status of assigned work.

-Is on time and ready to begin for scheduled workdays.

-Completes special projects as assigned by a member of the management team in Admissions and Enrollment Services.

Examples of Work:

- Respond to telephone inquiries.

-Respond to all e-mail inquiries.

-Provide excellent customer service to students over the phone and via email.

-Participate in University outreach recruitment activities- both virtually and onsite- as needed by Recruiters, as well as two (2) onsite Open Houses each year.

-Prepare clear and concise statistical and interpretative reports on various metrics, when assigned.

-Handle basic technical support issues.

-Assist in resolving new student issues involving admissions, registration, financial aid, testing and other student-facing offices.

-Assumes other responsibilities as assigned by the Associate Director of Admissions & Enrollment Services.

Knowledge, Skills & Abilities:

-Basic knowledge of admissions and recruitment procedures.

-Enhanced customer service knowledge.

-Knowledge of the principles and techniques essential to perform assigned responsibilities.

-Ability to acquire extensive knowledge of college policies and procedures, especially those related to non-traditional adult higher education.

-Ability to understand, analyze, interpret and apply established law, regulations, procedures, precedents and guidelines.

-Ability to counsel students and others concerning college programs, activities and services.

-Well-versed in the degree and enrollment options at TESU, and present alternative methods of credit- earning.

-Ability to establish cooperative working relationships and coordinate with other offices or organizations that impact assigned responsibilities.

-Ability to represent the College by participating in or speaking at conferences, meetings, seminars, etc.

-Ability to prepare clear, technically sound, accurate and informative reports containing findings, conclusions, and recommendations.

-Excellent verbal and written communication skills.

-Ability to maintain essential records and files.

Requirements:

Education: Graduation from an accredited college with a Bachelor's degree.

Experience: One (1) year of professional experience in an institution of higher education or in education, higher education or other field that directly relates to the functions of the position, or equivalency as determined by the appointing authority.

- Applicants who do not possess the required education may substitute required experience on a year- for-year basis (30 credit hours is considered one year of college).

- A Master's degree in a field related to the position may be substituted for one year of the required experience.

Work Hours:

-The Office of Admissions & Enrollment Services hours are Monday-Friday 8:30am to 4:30pm.

- This is a hybrid position, requiring 1-2 days on campus in Trenton, NJ and the remainder of time working from a home office.

*TESU strives to offer a flexible work environment while balancing the operational needs of the University. As such, we have several options for hybrid-work schedules. Positions determine what type of hybrid-work schedule is available and, if necessary, adjustments are made to support University operations.

Thomas Edison State University is an Equal Opportunity/Affirmative Action Employer