Access Counselor- Davenport, Iowa

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Sign on bonus available!

• $6,000 for non-license (tCADC/CADC) Right click to learn more about the Iowa tCADC/CADC https://iowabc.org 
• $8,000 for 1st or 2nd level license

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Purpose: Provide client assessment and case management services, and support the admission process as needed. Participate as a team member in the delivery of addictions treatment services to clients and their families and facilitate the issues of recovery into their daily living situations. Provide program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards.

Qualifications/Basic Job Requirements:

• Bachelor’s degree in psychology, Counseling, Social Work, Addiction
• Studies or other related field, or commensurate experience and training.
• Minimum tCADC or achieve and maintain licensure as a LBSW, LMSW, tLMHC, or other state or national licensure that supersedes the tCADC within 90 days of hire or transfer.
• Excellent written and oral communication skills,
• Computer proficiency required,
• Ability to navigate and complete documentation in the electronic healthcare record,
• Ability to accurately complete required documentation within the prescribed time frames
• Demonstrated clinical competency in assessments and admissions,
• Self-starter with ability to work independently,
• Ability to work within a team,
• Belief in the mission and vision of Rosecrance

Essential Responsibilities:

1. Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned.
2. Handle all First Contact calls and assess telephonically to determine appropriateness for treatment, level of care, and special needs.
3. Schedule and conduct assessment interviews with potential clients and their significant others.
4. Formulate initial diagnostic impression and appropriate recommendations for level of care placement.
5. Provide case management and counseling services to assigned clients.
6. Utilize intervention skills as required to place the client in the appropriate level of treatment services.
7. Maintain knowledge of community, school and recovery resources in order to make appropriate interagency referrals as required.
8. Provide networking, linkage and follow-up with referral sources.
9. Maintain communications with all staff (e.g. assessments, admissions).          10. Meet with all individuals being admitted to inpatient treatment and provide warm hand-off to admissions clinician whenever possible.
11. Have Client Accounts Representative meet with the client if needed to discuss co-pay and get down payment when appropriate
12. Confirm that client has medications and appropriate medical records needed for admission.
13. Conduct pre-certification call for insurance if needed.
14. Notify appropriate staff of client status during admissions process.                  15. As assigned, performs CLIA-waived laboratory testing and related quality control activities in accordance with CLIA requirements, manufacturer instructions, infection control protocols, and organizational procedures.
16. Ensure that client health records are maintained consistent rules and regulations.
17. Assume on-call responsibilities as scheduled or when necessary.
18. Serve as a member of the Access Team and participate in all team meetings and activities.
19. Understand and comply with all principles established by the Rosecrance 20. Corporate Compliance Program and Code of Conduct.
21.Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
22.Deliver exceptional customer service consistently to every customer.
23. Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
24. Assume other related responsibilities as assigned by management.

Job Type: Full-time (40 hours per week)

Schedule: 

• 8 hour shifts
• Hours: Monday-Friday, 8:30AM-5:00PM  

Work Location: Rosecrance New Life – Davenport, IA

Work Mode:  On-Site

Compensation & Rewards: 

• Starting Pay: Based on education, experience and credentials
• Starting rate for Bachelors - $24.44/hour
• Starting rate for Masters - $27.77/hour
• Incentives:
• Certification- tCADC/CADC/IADC- $1,500 annually
• Clinical License- LMSW, LISW, tLMHC, LMHC, LMFT- $1,800-$5,000 annually

Our Benefits:

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Who We Are:

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment:

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity:

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).

Ready to Make a Difference?
Apply today and be part of something bigger! Your role at Rosecrance will help transform lives—starting with your own.